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Omar Alkhateeb, Senior Digital care

Omar Alkhateeb

Senior Digital care

Orange - Jordan

Location
Jordan - Amman
Education
Bachelor's degree, English language & literature
Experience
8 years, 10 Months

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Work Experience

Total years of experience :8 years, 10 Months

Senior Digital care at Orange - Jordan
  • Jordan - Amman
  • My current job since July 2015
customer care team supervisor at Orange - Jordan
  • Jordan - Amman
  • My current job since June 2021

Digital Care Operations: ( Daily Digital Care operations follow-up, Q, agents)
WFM (Monitor and produce a weekly schedule based on the daily forecast with the TL ),
Sharing daily, weekly, and monthly reports related to jood care process, SLA, Handled cases, and sides
to be improved.

Education

Bachelor's degree, English language & literature
  • at The world islamic sciences & education university
  • January 2015
Bachelor's degree, English language and lietrature
  • at The world islamic sciences&education university
  • January 2015

English language and literature

Specialties & Skills

Team Leadership
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Analysis
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Customer Support
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Customer Service
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Education
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scrum master
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proplem solving
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copc certificate
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Microsoft office
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Languages

English
Expert
Arabic
Native Speaker