Section Manager - Finance Service Management - FUs Demand Management
Saudi Telecom Company (STC)
Total years of experience :12 years, 7 Months
Section Manager - Finance Service Management - FUs Demand Management
Business Analysis
Collaborating with support teams in implementing transformation plans based on identified critical business issues and areas of improvement.
Guiding team members in operational assessments, identifying transformational opportunities, designing and implementing process reengineering, technology and continuous improvements for enhancing operational efficiency.
Evaluating potential operational risks and issues on transformation initiatives and updating the same to the senior management for implementing remedial measures.
Project Management
Following up with various stakeholders in maintaining project delivery schedules and other quality parameters across projects related to development of industrial cities with integrated infrastructure and services.
Process Improvement
Interacting with the senior management for obtaining approvals on major transformational initiatives with potential positive impact on business and revenue.
Designing and deploying various process excellence practices, tools and frameworks and setting up various process excellence standards across various transformation programs and projects
Designation Chronology:
• February 2015 - Present: Business Analyst in Organizational Excellence and Strategic Planning
• February 2014 - January 2015: Team Leader, Department of Systems Development
Key Responsibilities:
Business Analysis
• Collaborating with support teams in implementing transformation plans based on identified critical business issues and areas of improvement.
• Guiding team members in operational assessments, identifying transformational opportunities, designing and implementing process reengineering, technology and continuous improvements for enhancing operational efficiency.
• Evaluating potential operational risks and issues on transformation initiatives and updating the same to the senior management for implementing remedial measures.
Project Management
• Managing project assignments by preparing and presenting detailed work plans, schedules and work estimates for maintaining project delivery schedules and enhancing project profitability.
• Developing business cases for change with detailed scope, desired outcome and cost benefit analysis for specific transformation projects.
• Following up with various stakeholders in maintaining project delivery schedules and other quality parameters across projects related to development of industrial cities with integrated infrastructure and services.
Process Improvement
• Interacting with the senior management for obtaining approvals on major transformational initiatives with potential positive impact on business and revenue.
• Designing and deploying various process excellence practices, tools and frameworks and setting up various process excellence standards across various transformation programs and projects.
Key Responsibilities:
• Guided team members in interacting with multiple teams for collating and evaluating requirements to match with developed systems.
• Collaborated with support teams in debugging systems and making enhancement to existing systems by implementing additional features leading to enhanced system and operational efficiency.
• Assisted team members in developing effective tools and processes for supporting mission critical systems in the organization.
• Evaluated team performance and organized training sessions for team members based on identified training needs and skill gaps.
• Prepared and presented detailed reports and presentations highlighting IT related issues to the senior management to enable effective decision making.
Designation Chronology:
• May 2012 - February 2014: Computer Systems Developer, Information Technology Department
• March 2012 - May 2012: Relationship Official - Customer Service Department
• October 2011 - March 2012: Customer Service Department
Key Responsibilities:
Systems Development
• Liaised with end users in collating and evaluating requirements for developing customized applications to enhance operational efficiency.
• Designed, implemented and tested new programs for identifying and eliminating faults for delivering error free systems to end users.
• Assessed software and systems for maintaining compatibility between hardware and software. Modified existing programs by identifying areas of modification.
Customer Relationship Management
• Interacted with clients and VIP customers for understanding requirements and providing customized banking solutions.
• Acquainted clients with various banking products and services enabling them in taking prudent financial decisions and generating wealth.
• Updated knowledge on competitor products and services to effectively convince customers comparing banking products and competitor products.
• Followed up with concerned authorities in effectively resolving reported customer issues and providing superior quality service for enhancing customer satisfaction.
• Highlighted critical and escalated issues reported by customers with potential business impact to the senior management team to enable effective decision making.
Awards and Honors • Certificate of appreciation from the Education Department of the Ministry of Education, 2009 • Certificate of appreciation from the Dean Assistant of the Computer Science & Information College 2009 • Certificate of appreciation from the Dean of the Computer Science & Information College 2008 • Certificate of appreciation from the Administration of the Summer Technical skills club at the College of Telecom & Information 2008 • Certificate of appreciation from the Administration of the Summer Technical skills club at the College of Telecom & Information 2007 • Certificate of appreciation from the Chairman of the Board of Directors for Al-Hashim Haj Services 2006 • Certificate of appreciation from the Principal of Alshaikh Ibn Baz Secondary School 2003