Omar Al-Wakeel

• Responsible for hardware and software installation, maintenance, and repair.
• Performing routine audits of systems and software.
• Manage the IT expenditure on hardware and software.
• Developing & maintaining the company's IT systems, software, and databases.
• Communicate, negotiate, and evaluate suppliers/vendors.
• Develop and maintain the IT Strategic plan, to be aligned with business plans.
• Design and Develop IT policies and Make sure it is implemented.
• Strengthening the IT infrastructure through implementing new technologies.
• Management of server software and associated backup routines.
• Evaluate, test, advise, train and support I.T.-related projects.
• Procurement of IT hardware, software, and maintenance products & services.
• Writing documentation for IT procedures, security, and disaster recovery.
• Managing and monitoring the internal & hosted network infrastructure including servers, and switches.
• MS NAV LS Retail implantation with Microsoft partner
• Rebuild all Group websites and manage SLA with a partner.
• Sparkys E-commerce business cycle planning & implementation integrated with Payfort payment gateway.
• Planning & Managing Oracle DB upgrade with a partner.
• Managing & implementing the procurement cycle in Oracle with the partner.

• Performs analysis of network needs and contributes to the design of network architecture, integration, and installation.
• Administer all sensitive situations and data and associate yearly budget.
• Operational support and improvements to best suit the business needs.
• Responsible for maintaining, troubleshooting, and improving voice (CUCM, Unity) networks
• Responsible for maintaining, troubleshooting, and improving Wireless (WLC)networks
• Improve and monitor IT Security, for Servers and Clients, firewalls, Group Policies, VPN, physical security, Cisco ISE, TrendMicro, and Firewall.
• Administrate and monitor IT Networks in all levels of core and access, IP addresses, VLANs, Wired and Wireless, Guest Wireless portals, and Active Directories.
• Improve and Managing File Server storage and OneDrive usage.
• Manage IT Infrastructure Projects.
• Manage IT Infrastructure Vendors Relations, Purchases, work orders, Agreements, and Contracts, setting Vendor SLA and balanced scorecard.
• Buildup and maintaining IT Infrastructure Disaster Recovery and Business Continuity.
• Servers and Clients OS Administrating, upgrading, managing, Software.
• Improve Domain Controller, Active Directory, and User Administration.
Improve and Administrating Office 365 Email & Collaboration tools like Teams
and Cisco Jabber.
• Buildup IT Support Helpdesk SLA and implementing IT Ticketing System and IT Services Catalogue.
• Improve and Managing Mobility applications, Mobiles Devices, and BYOD concepts.

I worked as Network Engineer for Implementing Alhokair Group connectivity project and FECs Network, which included Upgrading the connectivity across the kingdom to DIA with GRE tunnels and Providing Data Connectivity across Alhokair entertainment locations throughout the Kingdom.

Installing Security Solutions like Access Controls, Security Gates, time Attendance Control Systems, Low-Current Systems
Installation and Configuration for :
- ACS (Access Control Systems)
- TAS (Time Attendance System)
- CCTV Systems