operation manager
Amazon
Total years of experience :23 years, 0 Months
• Lead a 30+ member team under the Sales & Marketing function to deliver targets on multiple projects to support Amazon's Europe Sales teams on pre-sales & post sales client integration processes.
• Manage different projects: Sellers integration & On boarding, accounts management, products listings, Amazon paid services, Clean-up of Amazon EU marketplaces
• Establish robust and scalable processes to execute and manage several projects implemented for Amazon sellers
• Participate in planning meeting
• Work with respective stakeholders across the merchant services organization
• Continuous improvements of KPIs, GMS growth
• Analysing project performance via metrics and feed it back
• Inculcated a conductive environment for learning and excellence within the team
• Hiring the right people and build a a robust team with long term vision
• Help to build tools and processes Innovation projects: new business processes, automation, tools improvements
Omar Azzaoui
Address: 4 Rue Draa Apt 2 Agdal Rabat Morocco, Date of Birth: 28/06/1973, Marital status: Married (1daughter), Phone number: +212 661262812 Email: azzaoui.
Summary
Senior operation manager on IT services / BPO, project manager, business support, BPO/ITO, delivery management, processes management, Lean optimization - EMBA with focus on intellectual capital
From 2012 Operations manager - Seller integration & support at EU Amazon
• Lead a 30+ member team under the Sales & Marketing function to deliver targets on multiple projects to support Amazon's Europe Sales teams on pre-sales & post sales client integration processes.
• Manage different projects: Sellers integration & On boarding, accounts management, products listings, Amazon paid services, Clean-up of Amazon EU marketplaces
• Establish robust and scalable processes to execute and manage several projects implemented for Amazon sellers
• Participate in planning meeting
• Work with respective stakeholders across the merchant services organization
• Continuous improvements of KPIs, GMS growth
• Analysing project performance via metrics and feed it back
• Inculcated a conductive environment for learning and excellence within the team
• Hiring the right people and build a a robust team with long term vision
• Help to build tools and processes Innovation projects: new business processes, automation, tools improvements,
2010 - 2011: Operations manager: Service desk & IT services - ATOS
• Build and manage competency centre with more than 250 specialists, with more than 25 customers, Support FR & ES customers in 24x7
• 3rd party contract management
• Responsible of P&L.
• Service desk and IT services: ITIL organization
• Lean optimization
• Continuous improvement of KPIs
• Hire +120 technicians
2007 - 2010 Operations manager: technical support - PTC
• Supporting EU users in 5 languages on PLM & CAO applications
• Manage different projects: installation of new competencies and modules
• Continuous improvements of KPIs
• Audit and confidentiality awareness policies
2001 - 2006 Project manager for digital TV - STMicroelectronics
• Realized 3 projects for digital TV from feasibility to industrialization
• Technical leadership
• System on chip engineering
2000 - 2001 Research assistant on speech coding - Sherbrooke University at Canada
• Software development - Algorithms
• Speech coding, digital signal processing, canal coding
EDUCATION / TRAINING
2010 - 2011 EMBA - ISCAE
2006 - 2007 Certificate in project management ISCAE Rabat
1998 - 2000 Master in electrical engineering: Sherbrooke University- Canada
1996 - 1998 Master in telecommunications IONA College NY
1992 - 1996 Bachelor on computer science High tech Morocco
PERSONAL
• Mobility, management, profitability, reporting, leadership, growth
• Hobbies: Soccer, ping pong, travel
• Languages: English, French, Arabic
Oversaw € 1 million annual budget, sales forecasting, national operations planning, and execution. Managed business process planning for one-year operational goals, focused on corporate-given productivity targets. Lead team of 40 engineers. Developed Six Sigma Lean national best practices for logistics and new communication.
Overall responsibility of projects: implementation of new products
Head the operations management and project execution
Monitor Work progress and manpower productivity based on approved budget, schedule and quality
Policies and customer satisfaction instauration
Interfacing with marketers to implement features and feasibility study
Support European customers - Customer complains analysis
Project management for Digital TVs processors from feasibility to industrialisation, leading team project and coordinate between technical, test and marketers team
TV Project budget: 0.4M$ in 2005, 2.5M$ in 2006
Participations on NPI steps: New product proposal (NPP), new product request (NPR), product lunch acceptance (PLA), FMEA(failure mode expectations analysis)
Action plan
Project development and integration
Identify human and IT resources: experimented man power, servers, hard disk
Task assigning and planning follow-up
Technical leadership
Bug tracking
Writing design objective specifications and datasheets
Reporting, weeklies and conf call organisation
hirin
Strategy of Intellectual capital: organization, human, customer Finance, human resources, marketing, score board, actions plans
Signal processing, digital TV, speech coding, algorithms coding