Omar Gaci

• Managing the counter, cash register, and customer interaction.
• Assisting with coordination between counter, dining area, and kitchen.
• Welcoming customers and addressing their needs.
• Handling complaints.

• Welcoming guests and managing check-in/check-out via hotel management system
• Handling calls, direct bookings, and email reservations
• Assisting guests throughout their stay with personalized attention
• Coordinating with dining and housekeeping staff to ensure smooth service
• Basic cash accounting and invoice recording
Skills acquired:
• Effective communication and customer management
• Problem-solving in dynamic environments
• Organizational and multitasking skills
• Basic knowledge of hotel administrative procedures

• Personalized customer service for high-end clientele
• Table setup and management following fine dining protocols
• Wine service support and guest hospitality with courtesy and professionalism

• Direct customer assistance and handling of requests
• Organization and restocking of products, maintaining order and cleanliness
• Development of interpersonal skills and stress management