IT Project Manager
Hybrid Solutions
Total years of experience :13 years, 5 Months
1- Project Manager at Hybrid Solutions. 1/2020 - Current position
➢ Coordinate internal resources and third parties/vendors for the flawless execution of projects.
➢ Ensure that all projects are delivered on time, within the scope, and budget.
➢ Assist in the definition of project scope and objectives, involving all relevant
stakeholders and ensuring technical feasibility.
➢ Ensure resource availability and allocation.
➢ Develop a detailed project plan to monitor and track progress.
➢ Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
➢ Measure project performance using appropriate tools and techniques.
➢ Report and escalate to management as needed.
➢ Manage the relationship with the client and all stakeholders.
➢ Perform risk management to minimize project risks.
➢ Establish and maintain relationships with third parties/vendors.
➢ Create and maintain comprehensive project documentation.
➢ Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
➢ Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
➢ Track project performance, specifically to analyze the successful completion of short and long-term goals.
➢ Meet budgetary objectives and make adjustments to project constraints based on financial
analysis.
➢ Develop comprehensive project plans to be shared with clients as well as other staff
members.
➢ Use and continually develop leadership skills.
➢ Attend and prepare conferences for self and team training as required to maintain
proficiency.
➢ Perform other related duties as assigned.
2- Project Coordinator at Hybrid Solutions. 5/2013-2019
➢ Report to the Head of Departments on project status, progress, and budget, as well as on team member's performance and procurement status
➢ Analyze project requests from management to identify project goals and objectives
➢ Work with resource managers/departments heads to acquire project team
➢ Create, schedule, and assign tasks
➢ Work with the team to make sure that the project is on track, remove impediments, and
provide resources and data needed
➢ Communicate to all project stakeholders on project progress and risks, collect feedback ➢ Managed deliverables, resource calendars, and expense reports.
3- Senior Technical Support Eng. at Hybrid Solutions. 11/2010 - 2014
➢ Troubleshooting, and technical support for the VertexFx desktop application to be sure that the application is working properly.
➢ Support and preparation for VertexFx server application and windows application (Win server 2003 & 2008).
➢ Professional in packaging and preparing VertexFX applications using Microsoft Install Shield 2010.
➢ Quality assurances do the needed test for any package for the VertexFx application.
➢ Desktop helpdesk through good communication with the client over the ticketing system and phone calls to get an obvious opinion about the scope of work so that I can introduce high-level support.
➢ Pre-sale, giving live and online training sessions for the VertexFx application.
➢ Following up with the clients after the implementation phase as customer support service.
➢ Working with the software developers and other end users to ensure technical compatibility and user satisfaction.
Bachelor's Degree Software Engineering Philadelphia University Graduation Project: Bus Registration System (BRS) Managing the transportation all the personnel that's involved in an enterprise that uses buses to transport them, and it was selected to be in the University's incubator. Academic Knowledge: Major Skills: Good knowledge System Analysis and Data base Course. Good knowledge in testing and quality assurance. Good knowledge Accounting, marketing, Management & Good knowledge Computer Languages ( C++, ASP.net)
Degree Specialty From Tawjihi Scientific College De La Salle Frères
