Sr. Customer Service Representative
Etihad Etisalat
مجموع سنوات الخبرة :2 years, 8 أشهر
addressing the questions of Prestige Customers and guaranteeing the greatest customer care experience while utilising a variety of tools and platforms to meet customer needs.
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email. Providing clients with news concerning any new services or bonuses provided by the company. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.
High Level of Accuracy. Providing knowledge, resources and information to support agents. Assist advisors.
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email. Providing clients with news concerning any new services or bonuses provided by the company. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Responsible for creating advertising campaigns for trips. Placing pricing strategies and managing deals with touristic establishments.
Reviewing google and YouTube queries in correspondence to their search results. Providing feedback and rating according to the results relevance.
Troubleshooting problems facing clients with the company's app. Seeking new clients. Providing clients with news concerning any new services or bonuses provided by the company.
Worked and trained in the Multiple departments in the Kitchen. Monitored kitchen equipment and reported issues to superiors. Continually developed culinary knowledge to produce high-quality meals. Measured, mixed, and prepared meal ingredients, sauces, and seasonings. Washed, chopped, and cut fruit, meat, and vegetable items Assessed inventory and requested resupply when necessary. Plated meal items under the chef de partie’s supervision. Disposed of spoiled items and adhered to sanitation policies.
Participated in the community research project of our college. Got first place in competition for the science and technology group in our faculty.