Director of Operations
Midad Real Estate and Investment (Goodies Selections)
Total years of experience :22 years, 3 Months
• Responsible to plan, direct and oversee the operations and fiscal health of the business, division, department within the organization..
• Planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the employees
• Plan staffing levels.
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Working with the Sales and Marketing for new ideas and to improve the brand performance and awareness
• Working with the HR department to improve the staff productivity, performance and discipline
• Coordinate with other department (Purchasing, Maintenance, Warehouse ) to insure all operations needs are available
• Maintaining the P&L figures to insure profitability and company target in terms of costs and bottom line
• Responsible for the monthly QSC and the HACCP audit
- Controls and maintains standards and operating procedures in regards to food & beverage
- Ensures total guest satisfaction and leads by example
- Constantly monitor staff performance and give feedback.
- Communicate daily with other concerned departments to ensure they are aware of all VIP arrivals, special requests and the speedy delivery of service.
- Maintain a high degree of intensity and tenacity during the operating hours.
- Communicate new or amended procedures to relevant departments / colleagues in a timely manner.
- Participate in employees’ evaluations, appraisals and conduct interviews for new hire.
- Monthly P&L Statement
- Yearly Budget
Generally responsible for the quality of food & Beverage and service of all the restaurants and venues
- Assist in conducting briefing with the Outlet
Team Leaders
- Ensure that budgeted or forecasted revenues
and profits are practiced.
- Assist in the development of ideas and the
increased department sales of Food & Beverage
to improve productivity.
- Represent the Food & Beverage Department briefings and chair meeting.
- Execute any task delegated by the GM.
- Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs. Provide constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
- Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and the customer.
Build and develop the team, ensuring that the brand is correctly supported
Develop business strategy
- Ensure the delivery of weekly / monthly sales targets is developed and are achieved through appropriate sales process and full compliance with the company procedures.
- Manage product and pricing, taking market prices and margin target to consideration
- Manage the brand location strategy
- Manage the promotional strategy by ensuring communication of offers / promotions is optimised and cost effective.
- Controls and maintains standards and operating procedures in regards to food & beverage
- Ensures total guest satisfaction.
- Constantly monitor staff performance and give feedback.
- Communicate new or amended procedures to relevant departments / colleagues in a timely manner.
- Participate in employees’ evaluations, appraisals and conduct interviews for new hire.
- Ensure that budgeted or forecasted revenues
and profits are practiced.
- Assist in the development of ideas and the
increased department sales of Food & Beverage
- Represent the Food & Beverage Department briefings and chair meeting.
- Execute any task delegated by the GM.
- Manage operation team. Manages day-to-day operations
- Maintains service and sanitation standards in the Restaurants
- Reviews staffing levels to insure that guests service, operational needs and financial objectives are met.
- Utilizes communication skills to lead and encourage the staff members.
- Identifying the development needs and coaches, help the unit managers to improve their knowledge and skills.
- Ensure and maintain the productivity level of the employees
- Provide leadership vision and direction to achieve the company’s goals.
- Ensure compliance with all food and beverage policies, standards and procedures by train, supervise and follow-up.
- Ensure compliance with food handling and sanitation standards.
- Recruiting and training for all kitchen operations
- Develop manuals, formats, procedures and spread sheets.
- Create, innovate and introduce new menu items.
- Ensure dishes are prepared to recipes and consistency maintained.
- Maintain kitchen specifications, cooking procedure and all build up and spread sheets
- Responsible for vendor development, equipment sourcing and raw materials finalization.
- Work with the purchasing department and assist them in the proper maintenance of ingredients and product list
- Ensure top quality and hygiene both for products and equipment and maintain food cost at a minimum
- Train and develop F&B production staff
- Manage day to day kitchen operation effectively
- Ensure that all relevant control procedures are in place to deliver accurate production records and effective waste
- Manage the agreed food cost targets in line with the agreed budget.
- Ensure the entire kitchen team are aware of their responsibilities in respect of health and safety in the workplace and have the minimum qualifications and training to work in a kitchen environment
- Conduct regular audits of all areas within the kitchen and storage areas to ensure complete adherence to agreed policies
- Ensure that all equipment is working safely and compliant with manufacturers guidelines for operation reporting any failures to the manager
- Support all members of the team to reach their full potential and give them the opportunity to develop their career
- actively seek out customer comment and feedback in respect of the service through face to face contact during service times
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner