Facilities Coordinator
efg-hermes
Total years of experience :15 years, 5 Months
Founded in 1984, EFG Hermes is the premier investment bank in the Middle East and is recognized as the region's market leader in securities brokerage, asset management, investment banking, private equity, and research. The firm is listed on the Egyptian and London Stock exchanges and has been awarded numerous prestigious international awards.
Main Area of Responsibility:
Management of the brand-new, purpose built and 28, 000 sqm, state-of-the-art office building/facilities, designed by the globally renowned architecture and design consulting firm Gensler, which includes avant-garde office space, meeting, conference & training facilities, 2 Restaurants, a Coffee Shop, a Clinic and a cutting-edge Fitness Centre.
• Introduce, Develop & Implement new design ideas to make the head office look more beautiful visually both internally & externally.
• Analyze internal processes, recommend, and implement procedural or policy changes to improve the facilities operations process.
• Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs
• Manage resources including budget, staff, contractors, consultants and finances
• Settle on and selecting the best service providers, suppliers for the company which include Food & Beverages, Flowers, Landscape & Cleaning Services & make sure they are up to the company’s high standards.
• Maintain and update record for suppliers and vendors data base.
• Daily follow up on all areas & departments in the building to make sure everything is functioning properly.
• Provide customer service to all employees in the company from top management (the CEO) to the blue collar & make sure all their needs are fulfilled.
• Regularly prepare quotations for all suppliers for the head office and make sure we get the best discounts & deals from them.
• Management of the outsourced suppliers responsible for the building maintenance system (BMS) which include The AC & Electricity services.
• Responsible for sending out Facilities announcements for the region via company portal & emails.
• Providing employees with discount deals for restaurants & other services from different vendors in different categories in Egypt.
• Follow up with the plant suppliers to make sure the landscape & interior plants in the head office are in a perfect condition.
• Make sure to follow up on pests and insect control in all the building and follow up on inspections.
• Follow up on the maintenance on all the Office Furniture, Gym Equipment & Cafeterias furniture in the building.
Handling of imports of desired quantity and quality of cars and trucks spare parts.
• Placements of orders of spare parts
• Co-coordinating with overseas suppliers.
• Managing activities of shipments of spare parts.
• Negotiating with suppliers for the best prices and quality.
• Ensuring adequate and proper paper documentation is present at all levels.
• Planning, achieving and exceeding the specialty revenue targets contained in the budget for each operating property assigned by the Centre Management.
• Assist in setting yearly strategic plans and assuring its implementation for the operating property.
• Prospecting and negotiating short and long term, third party revenue generating programs, such as Promotions, Kiosk, Counters and ATM's for operating property.
• Monitoring the operating criteria for each revenue source, to ensure that presentation and implementation of revenue generating programs is up to the high standards of the portfolio.
• To monitor finalizing all lease contracts (licenses, temporary occupancy agreements) and letters of agreement to ensure the company is properly represented in the event of any default, either monetary or non-monetary.
• To prepare a monthly Revenue and Forecast report outlining the amount and source of revenue from all short term space users.
• To monitor maintaining a proper system for handling perspectives' applications received, answering each and every one as well as maintaining a weekly report showing applications received and how it was handled.
• Assist and help in developing new programs and revenue generating ideas that are approved for each property, functional, and effective and maximizes revenues.
• Accurately forecasting opportunities based on realistic assessments
• Utilize and manage prospect information with a comprehensive customer relationship management system
• Responsible for promoting company services.
• Planed & directed the development & communication of information designed to keep the public informed of the company's programs, accomplishments, or point of views.
• Prepared marketing campaign plans for specific projects with assigned budget & time.
• Presented weekly presentations to the regional director covering Orbits marketing activities.
• Submitted monthly activity reports to the regional office in Bahrain.
• Managed the branding of all Orbits showrooms, dealers & franchises.
• Organized Orbits annual event for awarding the dealers & franchises with the highest sales.
• Purchased advertising spaces in different media.
• Launched the Dealer of the Month & Showroom Agent of the Month Projects.
• Contracted research companies for relevant market studies to the business
• Closely monitored and analyzed sales volumes, market share trends and competitive activity.
• Cultivated and managed new and existing client relationships (local and international)
• Assisted clients in achieving business objectives through their advertising budgets by recommending the best possible use of various media platforms available.
• Analyzed target audiences, keeping abreast of media developments, reading market trends and understanding motivations of consumers.
• Engaged in the process of buying different advertising mediums (Television, Radio, Newspapers, Magazines, Cinema and Outdoor) locally and internationally.
• Developed several media proposals for local and international clients
• Prepared daily media schedules for different advertising campaigns
• Organized the event for the launching of the survivor watch for "Audemars Piguet" from A-Z and assisted in the planning of other events including "Hyundai Genesis", "Omega" and "The CEO exhibition".
• Negotiated with vendors to receive cost effective packages.
• Conducted budgeting research and analysis using the "Statex" interface software.
• Assisted Dr. Mervat Abou Auf in the JRMC 200, JRMC 201, JRMC 301 courses
• Managed to help students with their assignments and questions considering the course material
• Conducted several lectures and explained concepts to students
• Graded Midterms and assignments
Education Related Projects: • Renovation of apartment in Milan. • Designing a booth for Tourism in Egypt. • Decorating an apartment for a client in Guatemala. • Decorating an office for a businessman in Egypt • Designing a cabinet for a bachelor's studio apartment. • Designing a multifunctional seating unit for a small studio apartment.
Certificate for a 3 month course in Autocad for Autodesk
• Specialization: Integrated Marketing Communication. • Minor: Business Administration •The James Walter Thompson (JWT) Award of Excellence for the Best Integrated Marketing Campaign Presentation, Journalism and Mass Communication Department, AUC, Fall 07. •Certificate of Recognition for participation in the SU talk show.
• Thanaweyya Amma, Math's Section, El Alsson British International School, June 2004 Score: 94.5%