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Omar Salah, Project Assistant, Communications

Omar Salah

Project Assistant, Communications·International Organization for Migration (IOM)

Qatar

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 4 years, 0 months

Project Assistant, Communications

August 2024 - March 2025

International Organization for Migration (IOM)

Amman, Jordan

August 2024 - March 2025

• Provide accurate and courteous case consultations and information services to individuals.
• Support public affairs and assist in creating communication materials for stakeholders.
• Ensure effective and accessible communication for all, including at-risk individuals.
• Conduct quality checks on communication processes and address issues proactively.
• Maintain professionalism, confidentiality, and compliance with organizational standards.
Company industry:
International Humanitarian Organization

Agency Management Specialist

December 2023 - July 2024

Bigo Live

Amman, Jordan

December 2023 - July 2024

• Responsible for managing broadcasters agencies, fostering enduring relationships and
implementing strategies for enhanced performance.
• Monitoring compliance and conducting data analysis to guide strategic decisions.
• Leading partnership meetings, proposing revenue-generating ideas, and producing detailed
reports on key performance indicators.
• Collaborating seamlessly with cross-functional teams, showcasing effective communication and
teamwork.
Company industry:
Broadcast Media Production

Senior MacOS Technical Support Specialist

March 2023 - December 2023

Webhelp Jordan (Concentrix)

Amman, Jordan

March 2023 - December 2023

• Responsible for taking ownership of issues reported by MacOS Users and see problems through
to resolution.
• Researching, troubleshooting, and identifying solutions to resolve MacOS Technical-related
matters.
• Provide guidance and training on technical support tasks to new employees by conducting
roundtables, individual shadowing and mentoring.
• Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams
• Analyzing and solving issues related to MacOS devices and updates.
Company industry:
IT Services

Senior iOS/iPadOS Technical Support Specialist

May 2022 - February 2023

Webhelp Jordan (Concentrix)

Amman, Jordan

May 2022 - February 2023

• Responsible for supporting and taking ownership of issues reported by customers in line with
client procedures and regulations.
• Assist the client with tasks related to data and feedback collection activities.
• Support in drafting and distributing of key knowledge base articles, research, SOPs revision and
enhancing reporting mechanisms.
• Researching, troubleshooting, and identifying solutions to resolve customers technical- related
matters.
• Analyzing and providing solutions for iOS and iPadOS devices with software related issues and
updates
Company industry:
IT Services

iOS/iPadOS Technical Support Advisor

August 2021 - May 2022

Webhelp Jordan (Concentrix)

Amman, Jordan

August 2021 - May 2022

• Provided customers with exceptional experience, by providing them with the finest technical
assistance, as an iOS, WatchOS and iPadOS specialist.
• Analyzed and solved technical issues related to iOS/iPadOS devices and updates.
• Ensure issues resolution and customer satisfaction.
Company industry:
IT Services

Full Stack Web Developer

March 2021 - June 2021

Coders Enterprise Web and Mobile Solutions.

Amman, Jordan

March 2021 - June 2021

• Drupal development, which included themes creation or customization and custom plugins
development.
• Wrote clean, functional code for front-end (HTML CSS and JavaScript) along with back-end
code (MySQL and PHP) websites using Ubuntu OS.
Company industry:
Software Development

Education

Amman Arab University (AAU)

January 2020

January 2020

Bachelor's degree, Software Engineering

Jordan

GPA (point): 3.27 out of 4

GPA (point): 3.27 out of 4

View attachment

Skills

Process Improvement
Expert
Process Improvement
Expert
Fast Learning
Expert
Fast Learning
Expert
Management
Expert
Management
Expert
Team Player
Expert
Team Player
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
System Administration
Expert
System Administration
Expert
Outlook
Expert
Outlook
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
PUBLIC AFFAIRS
Intermediate
PUBLIC AFFAIRS
Intermediate
WRITING
Intermediate
WRITING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
Critical Thinking
Expert
Critical Thinking
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Communication
Expert
Communication
Expert
TeamWork
Expert
TeamWork
Expert
Managing
Intermediate
Managing
Intermediate
Analysis
Intermediate
Analysis
Intermediate
Operating Systems
Expert
Operating Systems
Expert
SQL
Intermediate
SQL
Intermediate
Web Development
Intermediate
Web Development
Intermediate
PC Networking
Expert
PC Networking
Expert
Mobile
Expert
Mobile
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Android development
efe
Aug 2019

Hobbies and interests

Basketball
Swimming