Omar Selim, Technical Support Specialist

Omar Selim

Technical Support Specialist

Revamp Consulting

Location
Egypt - Ismailia
Education
Bachelor's degree, Administration And Information Systems
Experience
4 years, 11 Months

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Work Experience

Total years of experience :4 years, 11 Months

Technical Support Specialist at Revamp Consulting
  • Egypt - Cairo
  • My current job since January 2022

● Monitor and respond quickly to incoming requests relate to IT issues
● Install, upgrade, support, and troubleshoot printers, and computer hardware.
● Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.
● Helpscout Ticketing system Admin.
● G Suite (GOOGLE Workspace) Admin
● Windows operating system supports Windows pc users.
● ERP Technical support system.
● CRM Technical support system.
● Edu Cloud (LMS - SIS) Technical support system.
● Software Documenting.

Technical Support Specialist at Observer For Tracking Solutions
  • Egypt - Ismailia
  • August 2021 to December 2021

● Monitor and respond quickly to incoming requests relate to IT issues
● Install, upgrade, support, and troubleshoot printers, and computer hardware.
● Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.
● Software Documenting.
● Windows operating system supports Windows pc users.
● WIALON Tracking system support.
● Fuel sensor calibration.

IT Technical Support at Heesung Electronics
  • Egypt
  • August 2019 to August 2021

● Monitor and respond quickly to incoming requests relate to IT issues
● Install, upgrade, support, and troubleshoot printers, and computer hardware.
● Use diagnostic tools to troubleshoot problems associated with network connectivity,
and workstation hardware/software.
● Windows operating system supports Windows pc users.
● Maintain the daily performance of computer systems.
● Maintain the daily performance of Barcode Scanners installed in the production
lines

Education

Bachelor's degree, Administration And Information Systems
  • at El Shorouk Academy
  • September 2017

Specialties & Skills

Microsoft Office
Technical Support
Software Implementation
Software Testing
Software Documentation
STRATEGIC PLANNING
PC SUPPORT
SOFTWARE INSTALLATION
Software Testing
COMPUTER INSTALLATION
PROBLEM SOLVING
PUBLIC SPEAKING
Software Documenting
Teamwork

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Effective Test Case and Bug Report Writing Techniques (Training)
Training Institute:
ITI
Date Attended:
November 2022
Duration:
1 hour
Fundamentals of the International Software Testing Qualifications Board (ISTQB) (Training)
Training Institute:
ITI
Date Attended:
November 2022
Duration:
3 hours
Introduction to software testing concepts and techniques (Training)
Training Institute:
ITI
Date Attended:
October 2022
Duration:
2 hours
Moodle Administration (Training)
Training Institute:
Moodle Academy
Date Attended:
October 2023
Duration:
12 hours