عمر سليم, Technical Support Specialist

عمر سليم

Technical Support Specialist

Revamp Consulting

البلد
مصر - الإسماعيلية‎
التعليم
بكالوريوس, Administration And Information Systems
الخبرات
4 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 11 أشهر

Technical Support Specialist في Revamp Consulting
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يناير 2022

● Monitor and respond quickly to incoming requests relate to IT issues
● Install, upgrade, support, and troubleshoot printers, and computer hardware.
● Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.
● Helpscout Ticketing system Admin.
● G Suite (GOOGLE Workspace) Admin
● Windows operating system supports Windows pc users.
● ERP Technical support system.
● CRM Technical support system.
● Edu Cloud (LMS - SIS) Technical support system.
● Software Documenting.

Technical Support Specialist في Observer For Tracking Solutions
  • مصر - الإسماعيلية‎
  • أغسطس 2021 إلى ديسمبر 2021

● Monitor and respond quickly to incoming requests relate to IT issues
● Install, upgrade, support, and troubleshoot printers, and computer hardware.
● Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software.
● Software Documenting.
● Windows operating system supports Windows pc users.
● WIALON Tracking system support.
● Fuel sensor calibration.

IT Technical Support في Heesung Electronics
  • مصر
  • أغسطس 2019 إلى أغسطس 2021

● Monitor and respond quickly to incoming requests relate to IT issues
● Install, upgrade, support, and troubleshoot printers, and computer hardware.
● Use diagnostic tools to troubleshoot problems associated with network connectivity,
and workstation hardware/software.
● Windows operating system supports Windows pc users.
● Maintain the daily performance of computer systems.
● Maintain the daily performance of Barcode Scanners installed in the production
lines

الخلفية التعليمية

بكالوريوس, Administration And Information Systems
  • في El Shorouk Academy
  • سبتمبر 2017

Specialties & Skills

Microsoft Office
Technical Support
Software Implementation
Software Testing
Software Documentation
STRATEGIC PLANNING
PC SUPPORT
SOFTWARE INSTALLATION
Software Testing
COMPUTER INSTALLATION
PROBLEM SOLVING
PUBLIC SPEAKING
Software Documenting
Teamwork

اللغات

العربية
اللغة الأم
الانجليزية
متوسط

التدريب و الشهادات

Effective Test Case and Bug Report Writing Techniques (تدريب)
معهد التدريب:
ITI
تاريخ الدورة:
November 2022
المدة:
ساعة واحدة
Fundamentals of the International Software Testing Qualifications Board (ISTQB) (تدريب)
معهد التدريب:
ITI
تاريخ الدورة:
November 2022
المدة:
3 ساعات
Introduction to software testing concepts and techniques (تدريب)
معهد التدريب:
ITI
تاريخ الدورة:
October 2022
المدة:
2 ساعتين
Moodle Administration (تدريب)
معهد التدريب:
Moodle Academy
تاريخ الدورة:
October 2023
المدة:
12 ساعة