Account Manager
HILTI
Total years of experience :13 years, 0 Months
● Handled queries, pricing, and prepared quotations, including design and material submittals.
● Managed Tier 1 projects and accounts, overseeing project aspects such as estimations, cost analysis, quality
control, production, and installation.
● Coordinated on-site activities, including deliveries, resource allocation, and conducting product demos and
presentations during site visits.
● Managed relationships with major clients, organized meetings, performed demos and training sessions
● Demonstrated expertise in various software tools such as MS Project, BC Bid, Procore, Salesforce, QuickBooks,
Sage, Excel, Word, and PowerPoint.
● Increased customer intimacy by addressing needs and inquiries.
● Handled Tier 1 projects/accounts with up to $12M annual sales, involving site visits, material checks, and
ensuring scheduled deliveries.
● Managed job tender documentation, provided estimates, and set production schedules with the plant.
● Handled inquiries, pricing, quotations, negotiations, and finalized deals, scheduling deliveries with dispatch.
● Created and maintained project tracking documentation, including cost and financial reports.
● Prepared submittals and reviewed contract documentation for the scope of work.
● Received and tested new units from the factory, ensuring device pairing and package quality.
● Monitored inventory, ordered accessories online, and managed replacements for defective units.
● Collaborated with various departments and agents (Factory, Warehouse, Accounts, Store, QA/QC, AMS) to
ensure seamless operations and customer satisfaction.
● Handled customer service, shipping new orders to customers using www.soulship.com
● Maintained confidentiality of client details, payments, cheques, invoices, and receipt vouchers.
HVAC & Fire Fighting systems (Pipes & Fittings & accessories, Sprinkler systems, Hydrants, Valves, strainers, expansion,
joints, Smoke Ventilation Systems, Exhaust Fans, AC GI & Fire Rated Ducts, HDPE, Welding Machines, and Cladding).
● Conducted face-to-face meetings in the assigned territory, managing accounts with up to 22M AED annual sales.
● Built and grew business relationships, identifying potential clients to meet sales targets.
● Raised Purchase Requests on Oracle, adhering to approved vendor lists.
● Managed stock and inventory, tracking shipments across various freight modes.
● Assessed market conditions, competitors' activities, and identified emerging markets and trends.
● Participated in exhibitions and trade shows, presenting the company.
● Managed Aftermarket Service, following up on completed projects, recurring services, maintenance, and warranty.
● Tracked project activities, durations, and critical path.
● Studied variations and evaluated payment certificates.
● Checked contracts, terms & conditions, and penalties.
● Delivered project audit and contract Risk Management services to clients in UAE and GCC region.
● Conducted meetings with Process Owners to understand processes, discussed potential risks, and developed
Risk Registers, Residuals, Ratings, Controls, and Recommendations.
● Conducted presentations and discussions, wrote and submitted draft and final reports.
● Supervised and managed 2 projects totaling 170M AED (G+2 structures, warehouse, and factory buildings).
● Managed day-to-day site operations, coordinating with consultants, sub-contractors, supervisors, planners,
quantity surveyors, and the workforce.
● Oversaw internal and external works, including asphalt, boundary walls, and landscaping.
● Ensured quality control and health & safety standards.
● Obtained NOCs and other governmental certificates and approvals.
● Conducted quantity surveying and estimation for project materials.
● Raised purchase requests, obtained approvals, and followed up with suppliers and deliveries.
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