Consultant
Gulf Bank
Total years of experience :6 years, 11 Months
- Cooperation with government agencies and knowledge to rid the Personnel Affairs.
- Consulting staff at work and ministries Affairs.
- Recording staff (Kuwaitis and non-Kuwaitis) in the Ministry of Affairs.
- Print residency for Bank staff in collaboration with the Department of Passports.
- Printing health insurance for employees.
- Visa establishment of to bring in new staff from outside the country.
- installing and configuring computer hardware operating systems and applications;
- monitoring and maintaining computer systems and networks;
- talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- replacing parts as required;
- setting up new users' accounts and profiles and dealing with password issues;
- prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- Cash client's account holder (personal clients).
- Handling customers' requests, inquiry, complains and follows up.
- Guide customers in order to shipping all over the world.
- Communicate with companies and arrange meetings in order to deal with them and ship there products.
- Communicate with Aramex branches all over the world to solve and handling issues.
- Sale new products and provide new ideas.
- Telecommunication sales by email and phone.
- Handling with customers and the embassies in GCC and Arab countries.
- Achieve quarter target for ( express, freight and domestic)
- Implement approved inventory and storage policies and procedures to ensure safety and movement of goods all the times.
- Ensure that the department delivers a professional storage service to the customers.
- Ensure that all documentations pertaining to receipt, storage, and distribution of goods are accurately recorded, maintained and updated to avoid delays and disruption of work activities.
- Drive sales, Help customer make selections by building customer confidence.
- Responsible to keep updates on new products & technologies to provide best sales & service.
Operator:
(From October, 2011 to December, 2012)
- Perform operator duties to include handling incoming and outgoing telephone calls, following up and corresponding with clients.
- Handle customer care incidents and correspond them accordingly with concerned parties.
- Track orders with restaurants and update clients
- Handling the chat on the website for the customer care.
- Placing orders for the customers by the telephone calls incoming from the clients.
Coordinator Supervisor:
(From December, 2012 to October, 2013):
- Perform updates, data entry and produce periodic reports on back office applications.
- Establish, update and maintain office files.
- Dealing with the restaurants and how they supposed to be able on the website..
- Updating on the website and the status of the restaurants and the menu.
- Update any new products and offers for the restaurants on the website.
- Outdoor meeting with the restaurants to train the staff how to use Talabat application.
- Installing and configuring computer hardware operating systems and application.
- Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
- Setting up new user's accounts and profiles and dealing with other I.T. related challenges such as password protection, technical faults and systems crashing.
- Responsible for creating and delivering marketing ideas and activities.
- Concepts and creates marketing materials, manages projects, and ensures company messages are consistent.
- Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
- Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
- Prepares marketing reports by collecting, analyzing, and summarizing sales data.
- Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
- Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
- Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
information technology of communications.