Account Manager
Injazat Data Systems
Total years of experience :21 years, 4 Months
- Initiate/lead new and existing contracts negotiations
- Interface with and Manage Client’s ‘C’ level management
- Identify growth opportunities
- Manage Budgets and account financials (P&L)
- Account’s financial planning and forecasting
- Supervise Projects and ensure delivery
- Cost reconciliation
- Ensure Financial Compliance
- Meet Profit and revenue targets
- Manage operational disputes and violations
- Define and baseline project Plans
- Managing Operational workload
- Contracted Service Level definitions and periodic review/adjustments
- Supervising change implementations
- Providing operational service reports
- Managing Service Levels and KPIs
- Managing vendors and 3rd party contractors
- Acting as a primary contact for all service delivery related matters
- Support contracts negotiations
- Ensuring cost targets compliance and achievements
- Supervising all day to day operational activities on the account
- Managing service transitions from projects to operations
- In charge of a 35 M AED contract Program of transitioning full IT services
- Defined resources and schedules for project/program implementation.
-Created strategies for risk mitigation and contingency planning
- Directed and oversaw project engineering team and managed conflicts within group
- Defined and monitored inter-dependencies between different program activities
- Planed and scheduled project deliverables, goals, and milestones
- Ensured Project Governance and audits compliance by reporting to PMO
- Managed a 24X7 Tier 4 Data Centre Network Operations Centre; 12 engineers
- Managed on site Network & Security operations support staff; 6 team members
- Designed and Developed operational processes and procedures
- Supervised day to day operational support and incident resolution ensuring SLA compliance
- Planned for operational Continual Service Improvement Projects and Implementations.
- Defined team and individual performance metrics and KPIs
- Ensured contracted services delivery (Monitoring, maintenance, incident resolution) within budgets
- Infrastructure project support/roll out support
- Infrastructure Design reviews
- Planed preventative maintenance schedules, monitoring and reporting network performance
- Designed and maintained Network & Security Configuration Management Data Base (CMDB)
- Accountable to deliver monthly Network performance reporting to all contracted clients.
- Planned teams trainings, annual Individual Development plans (IDPs), staff recruitment, and annual leaves ensuring business continuity.
- Provided WAN/LAN and Wireless network support
- Supervised infrastructure project implementations and prepared for service transitions.
- Looked after Configuration management as per ITIL standards.
- Interacted with clients to resolve escalated network issues
- Conducted periodical network preventive maintenance.
- Representative of Network Operations in Change Management Council
- Supervised new data center deployment project.
- Prepared RFPs for Ajman e-Gov project phase II.
- Designed network infrastructure for phase II.
- Managed infrastructure at service delivery level.
- In charge of e-Gov. data center network operations.
- Provided 24/7 support for the entire network
- Managed enterprise wide network and ensured high performance services.
- Provided IT consultancy to other sections and business units by assessing business needs, evaluating multiple options and determining optimum solution.
- Managed Infrastructure projects at Service Delivery level
- Managed expectations of Senior Management and customers.
- Provided 24/7 Support for the entire corporation network in case of any major incidents.
Managing all group network activities.
Technical support & troubleshooting.
Bachellor of Science in Computer Science.