Omayma Mourai

• Responsible for all quality projects.
• Follow up on the implementation of brand standards.
• Follow up on guest experience tools deployment and monitor guest comments.
• Support brand projects implementation.
• Adapt worldwide brands Communication and Marketing material to local standards.
• Contribute in setting the hotels' Marketing plan and budget.
• Support marketing initiatives and campaigns for KSA.
• Project leader of the Accor loyalty program.

Perimeter of Responsability:
• 12 hotels arround the Kingdom
• 5 brands from Budget to Luxury

• Create Marketing Operating Polices for all Accor Hotels in KSA
• Create Marketing Strategies and actions for the Pullman and Ibis
Brands in KSA
• Create Online media platform for Pullman Zamzam

During my internship, I developed a complete Marketing plan for the Hotel Pullman Zamzam. As well as the Facebook Fun page for the same Hotel.

Supervise and guide a team of 5 to 8 people
• Count multiple stands inventory before and after sports game
• Prepare the income statement of each stand

• Prepared Toyota Morocco Facebook Fan Page
• Prepared a script for an episode of the TV show "Le Maroc Que
J'aime"
• Administered a phone survey about Toyota Hilux
• Provided support to customers

Saudi National Bank, Jeddah, Saudi Arabia
(December 2009 - January 2010)
• Job roll-out within different departments: finances and credit loans,
Internship brokerage (trading room), investment and wealth management, MIS.
• Worked as CRM consultant and provided end-to-end customer
relationship services.


ADDITIONAL INFORMATION