Dr Omayyah Ahmad

EDC is a semi-government company specializing in Mega Turnkey Projects, Digital Transformation Solutions, Data fulfilment, and Smart Card personalization.

EDC logo
Electronic Documents Center
Electronic Documents Center
Full-time · 17 yrs 5 mosFull-time · 17 yrs 5 mos
On-siteOn-site
Manager of Business Relations
Manager of Business Relations
May 2023 - Present · 2 yrs 3 mosMay 2023 to Present · 2 yrs 3 mos
United Arab EmiratesUnited Arab Emirates
Develop and implement strategies and business plans to strengthen corporate relationships, address issues and concerns, and perform corrective measures when necessary.
Building and maintaining positive relationships with organizations and partners, and identify opportunities for business growth.
Develop and manage internal and external corporate communications.
Oversee and manage complex projects within the organization, with a focus on organizational development and resource optimization.
Coordinate with local and international stakeholders on key projects.
Co-chair and take part in several group level committees.

Responsible for overseeing and managing complex projects within an organization. Played a critical role in planning, executing, and delivering projects on time, within budget, meeting the specified objectives. Key function areas included:
• Project Planning and Strategy.
• Team Leadership and Development.
• Project Execution and Management.
• Risk and Issue Management.
• Stakeholder Management.
• Change Management.

Support the CEO in overseeing and managing the operations of the company. Responsible for assisting the CEO in setting strategic goals, making critical decisions, and ensuring the overall success of the organization. My role included:
• Decision-Making.
• Operational Oversight.
• Leadership and Team Management.
• Corporate Communication.
• Industry Engagement.
• Performance Evaluation.

SKMC is a prestigious government hospital in Abu Dhabi, managed by SEHA and Cleveland Clinic.

Patient Access Supervisor
Responsible for the proper evaluation and implementation of work procedures as related to patient scheduling, registration, cashiering, point of service collection and financial counselling functions, Information System (Scheduling and registration) applications customization and upgrade. Key function areas included:

• Quality Assurance.
• Team Leadership.
• Training and Development.
• Performance Management.
• Department Operations.
• Department human resources activities.

During my 8 years in SKMC, I have:
• Led a team of 70+ to ensure efficient, high-quality patient centered interactions.
• Oversaw a broad range of patient access functions in the Outpatient Clinics and Primary Healthcare clinics with an average of 18, 000 patients monthly.
• Identified and implemented best practices for Patient Access tasks management.
• Led process improvement and workflow standardization and optimization projects.
• Developed departmental policy and procedures.
•Created a performance and metrics-focused culture.
• Manage orientation, training, and evaluation of clerical and registration staff.

A small to medium size center offering internet services back when internet connections were not easily obtained in homes, making internet centers very popular. W.G.I was strategically located in front of the University of Jordan, the biggest University in the country.
I took care of every aspect of day to day operations in the center, including customer service, bookkeeping and maintenance.