عمر مالك, Operation Officer

عمر مالك

Operation Officer

meezanbank

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
ماجستير, Supply Chain Management / Marketing
الخبرات
4 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 8 أشهر

Operation Officer في meezanbank
  • باكستان - روالبندي
  • يناير 2014 إلى أبريل 2014

• Posted inward /outward clearing
• Responded entries with other branches
• Issuance of pay order & cheque books etc

Backup Service Quality Coordinator في meezanbank
  • باكستان - روالبندي
  • أغسطس 2010 إلى ديسمبر 2013

• Managed and implemented floor time management.
• Acted as a focal point between branch and service quality department at HO.
• Assisted and guided the customer for issuance of cheques books, ATM, balance confirmation certificates, duplicate statement of accounts POs, DDs, and other banking instruments in close coordination with the relevant department.
• Conducted monthly service huddle & meeting for effecting Services in the branch.
• Collected feedback from customers on products and services pursuant to the service level agreement, and that all service metrics are met.
• Half yearly statement of account, dispatch, balancing and record keeping.
• Monthly and quarterly reconciliation of pay order & cheque Books
• Acted as an escalation point for customer complaints, resolving issues quickly and coordinating plans to address recurring or critical issues with the regional service manager as needed.
• Initiated complains in CRM system of internal and external customers.
• Helped supervisors and managers set and maintained consistent performance expectations with employees regarding their roles, expected behaviors, and key outcomes.
• Performed all improvement tasks for team, which includes performance management and ensuring that team members have the technical skills for the job and understand and follow company support processes.
• Ensured the implementation of service quality Policies issued by head office from time to time.
• Kept record of ATM Card/ PIN.

Administrator في Meezan Bank (Pvt) Ltd
  • باكستان - روالبندي
  • يناير 2010 إلى يوليو 2010

• Ensured settlement of vendor bills.
• Arranged both in-house and external events.
• Managed the repair and maintenance of office equipment.
• Managed local parts inventory and ensure that an appropriate parts inventory is available.
• Attended meetings, took minutes and kept notes.
• Created presentations and writing up reports.
• Trained and supervised junior staff and delegated work as required (Especially intern)
• Took initiative on requests and inquiries of administrative nature, especially when management specialty is not administrative.

Guest Service Officer (G S O) في Marriott Hotel Islamabad
  • باكستان - إسلام أباد
  • سبتمبر 2005 إلى ديسمبر 2005

• Toke care of frontline counter including reservation
• Sales promotion & handling different organizations as per their requirements.
• Having excellence abilities to guest Check in / Check out.
• Maintained Daily cash.
• Ability to work in fast- paced atmosphere.
• Maintained excellent customer’s relations and developed customers report
• Diplomatically resolved costumer’s complaints on as needed basis.
• Ability to follow instructions well and make decision with no supervision.
• Effectively developed telephone communications

الخلفية التعليمية

ماجستير, Supply Chain Management / Marketing
  • في RIPAH International University
  • يناير 2014

2 years BBS with 60 Credit Hours CGPA 3.7 / 4 1.5 Year MBA Equal to MS with 30 Credit Hours CGPA 3.44 / 4

Specialties & Skills

Daily Operations
Management
Customer Service
Administration
Service Operations
•Customer Service Skills • Problem Solving • Service Quality • Customer Handling - Management

اللغات

الأوردو
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

HR Practices in Oil and Gas industry (تدريب)
معهد التدريب:
Quid-i-Azam international University
تاريخ الدورة:
March 2014
المدة:
8 ساعات