Operation Officer
meezanbank
Total years of experience :4 years, 8 Months
• Posted inward /outward clearing
• Responded entries with other branches
• Issuance of pay order & cheque books etc
• Managed and implemented floor time management.
• Acted as a focal point between branch and service quality department at HO.
• Assisted and guided the customer for issuance of cheques books, ATM, balance confirmation certificates, duplicate statement of accounts POs, DDs, and other banking instruments in close coordination with the relevant department.
• Conducted monthly service huddle & meeting for effecting Services in the branch.
• Collected feedback from customers on products and services pursuant to the service level agreement, and that all service metrics are met.
• Half yearly statement of account, dispatch, balancing and record keeping.
• Monthly and quarterly reconciliation of pay order & cheque Books
• Acted as an escalation point for customer complaints, resolving issues quickly and coordinating plans to address recurring or critical issues with the regional service manager as needed.
• Initiated complains in CRM system of internal and external customers.
• Helped supervisors and managers set and maintained consistent performance expectations with employees regarding their roles, expected behaviors, and key outcomes.
• Performed all improvement tasks for team, which includes performance management and ensuring that team members have the technical skills for the job and understand and follow company support processes.
• Ensured the implementation of service quality Policies issued by head office from time to time.
• Kept record of ATM Card/ PIN.
• Ensured settlement of vendor bills.
• Arranged both in-house and external events.
• Managed the repair and maintenance of office equipment.
• Managed local parts inventory and ensure that an appropriate parts inventory is available.
• Attended meetings, took minutes and kept notes.
• Created presentations and writing up reports.
• Trained and supervised junior staff and delegated work as required (Especially intern)
• Took initiative on requests and inquiries of administrative nature, especially when management specialty is not administrative.
• Toke care of frontline counter including reservation
• Sales promotion & handling different organizations as per their requirements.
• Having excellence abilities to guest Check in / Check out.
• Maintained Daily cash.
• Ability to work in fast- paced atmosphere.
• Maintained excellent customer’s relations and developed customers report
• Diplomatically resolved costumer’s complaints on as needed basis.
• Ability to follow instructions well and make decision with no supervision.
• Effectively developed telephone communications
2 years BBS with 60 Credit Hours CGPA 3.7 / 4 1.5 Year MBA Equal to MS with 30 Credit Hours CGPA 3.44 / 4