Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Omer Taha, Bodyshop Manager | Branch Operations

Omer Taha

Bodyshop Manager | Branch Operations·Fix Auto

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 14 years, 11 months

Bodyshop Manager | Branch Operations

May 2024 - May 2026

Fix Auto

Jeddah, Saudi Arabia

May 2024 - May 2026

• Lead end-to-end service operations, customer service, and Bodyshop
performance across all operational functions.
• Manage a multidisciplinary team of 43 employees including workshop,
customer service, spare parts, and administration.
• Drive service KPIs including productivity, utilization, turnaround time
(TAT), response time, and customer satisfaction.
• Lead customer escalations and ensure timely resolution of operational and
technical issues.
• Coordinate closely with spare parts, insurance, suppliers, and management
to improve service performance.
• Lead continuous improvement initiatives that reduce repair cycle time and
improve operational efficiency.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Bodyshop Manager

September 2021 - April 2024

Alesayi Motors (MITSUBISHI)

Riyadh, Saudi Arabia

September 2021 - April 2024

• Managed full operational responsibility for Body & Paint business.
• Managed monthly operational performance reviews including KPIs,
revenue, productivity and profitability.
• Delivered fourfold revenue growth through operational improvements and
insurance expansion.
• Led workshop relocation project from planning through successful
operational launch.
• Managed CAPEX planning and investment for new workshop facilities.
• Established strategic partnerships with more than five insurance companies.
• Improved profitability through workflow optimization and cost control.
• Introducing KPI-based operational reviews and corrective action plans
• Improved customer experience through process standardization and
operational excellence.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Supervisor

January 2020 - July 2021

Abdullah Hashim Co. Ltd (HONDA)

Jizan, Saudi Arabia

January 2020 - July 2021

• Supported branch operational performance by monitoring KPIs,
productivity, customer satisfaction and workshop efficiency.
• Managed warranty approvals and reduced processing delays.
• Handled customer escalations and improved satisfaction levels.
• Supported workshop performance improvements through coordination
between departments.
• Managed customer escalations and ensured rapid resolution of service
issues.
• Supported warranty operations and technical issue resolution.
• Improved branch service KPIs through daily operational monitoring.
• Coordinated between workshop, parts, and customer service teams to
improve First Time Fix performance
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor

December 2012 - December 2019

Abdullah Hashim Co. Ltd (HONDA)

Jeddah, Saudi Arabia

December 2012 - December 2019

• Achieved top revenue performance across Honda KSA branches (2015-
2019).
• Managed customer communication, job approvals, and repair coordination.
• Improved upselling and service conversion rates.
• Coordinated with technicians and spare parts teams to ensure efficient
workflow.
• Managed PDI and insurance-related job orders and approvals.
• Delivered high customer satisfaction through proactive communication and
service follow-up.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Maintenance Engineer

October 2011 - August 2012

Leader Technology Group

Khartoum, Sudan

October 2011 - August 2012

• Performed mechanical maintenance and implemented preventive
maintenance systems.
• Supported ISO compliance and maintenance process improvements.
Company industry:
Industrial Production
Job role:
Maintenance, Repair, and Technician

Workshop Supervisor

February 2011 - August 2011

Rahma Automobile (CHERY)

Khartoum, Sudan

February 2011 - August 2011

• Supervised technicians and ensured operational workflow efficiency.
• Managed spare parts coordination and customer escalations.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Education

Sinnar University

October 2010

October 2010

Bachelor's degree, Mechanical Engineering

Sudan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

o Sinnar University| Sinnar, Sudan Mechanical Engineering

Skills

Operation

Expert

Marketing

Expert

Work Planning

Expert

Supervising

Expert

Management

Expert

CUSTOMER RELATIONS

Expert

INSURANCE

Expert

RECEPTIONIST

Expert

REPAIR

Expert

CABLING

Intermediate

ISO

Intermediate

ARABIC

Expert

ENGINEERING

Expert

COMMUNICATION SKILLS

Expert

SUPERVISORY SKILLS

Expert

AFTERSALES

Intermediate

AUTOMOTIVE INDUSTRY

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CROSS FUNCTIONAL TEAM LEADERSHIP

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

TECHNICAL SERVICES

Intermediate

PROFITABILITY ANALYSIS

Intermediate

COMMUNICATIONS

Intermediate

COORDINATING

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

KPI REPORTING

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

QUALITY CONTROL

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

BUSINESS PROCESS IMPROVEMENT

Intermediate

CAPITAL EXPENDITURE

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

WORKFLOW AUTOMATION

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
BP Estimation in English
BP Quality Control
Honda People Development Program
H-SMART SA Basic
Audatex Certification
Upselling
Associate International
BP Estimation in English
BP Quality Control
Honda People Development Program
H-SMART SA Basic
Audatex Certification
Upselling
Business Academy (AIBA)
BP Estimation in English
BP Quality Control
Honda People Development Program
H-SMART SA Basic
Audatex Certification
Upselling
AIBA
BP Estimation in English
BP Quality Control
Honda People Development Program
H-SMART SA Basic
Audatex Certification
Upselling
Honda
Jan 2020
AIBA in Bodyshop Management
Associate International Business Academy
Dec 2025
Training
UPSELLING
HONDA
Jul 2020
Honda People Development Programmed
HONDA
Apr 2016
BP Estimation
HONDA
Apr 2013
BP Quality Control | Dubai, United Arab of Emirates
HONDA
Jun 2015

Hobbies and interests

Freestyle Football