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Omnia Elashry , Call Center Representative

Omnia Elashry

Call Center Representative·Saudi german hospital

United Arab Emirates

Bachelor's degree, Agriculture And Biotechnology

Work experience

Total years of experience: 3 years, 6 months

Call Center Representative

May 2021 - October 2024

Saudi german hospital

Dubai, United Arab Emirates

May 2021 - October 2024

Responded to customer requests for products, services, and company
information.
Utilized customer service software to manage interactions and track customer
satisfaction.
Developed customer service policies and procedures to meet and exceed industry
service standards.
Analyzed customer service trends to discover areas of opportunity and provide
feedback to management.
Processed customer service orders promptly to increase customer satisfaction.
Tracked customer service cases and updated service software with customer
information.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Benha University

January 2021

January 2021

Bachelor's degree, Agriculture And Biotechnology

Egypt

Skills

CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STRATEGIC DECISION MAKING
Intermediate
STRATEGIC DECISION MAKING
Intermediate

Languages

Arabic
Native Speaker
English
Expert