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Omnia Elashry , Call Center Representative

Omnia Elashry

Call Center Representative·Saudi german hospital

United Arab Emirates

Bachelor's degree, Agriculture And Biotechnology

Work experience

Total years of experience: 3 years, 6 months

Call Center Representative

May 2021 - October 2024

Saudi german hospital

Dubai, United Arab Emirates

May 2021 - October 2024

Responded to customer requests for products, services, and company
information.
Utilized customer service software to manage interactions and track customer
satisfaction.
Developed customer service policies and procedures to meet and exceed industry
service standards.
Analyzed customer service trends to discover areas of opportunity and provide
feedback to management.
Processed customer service orders promptly to increase customer satisfaction.
Tracked customer service cases and updated service software with customer
information.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Benha University

January 2021

January 2021

Bachelor's degree, Agriculture And Biotechnology

Egypt

Skills

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

ACCOUNTING

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PROBLEM SOLVING

Intermediate

PROCESS IMPROVEMENT

Intermediate

STRATEGIC DECISION MAKING

Intermediate

Languages

Arabic

Native Speaker

English

Expert