Cluster Manager, Wealth Management
Abu Dhabi Islamic Bank
Total years of experience :23 years, 3 Months
❑ Client/ Business Acquisition :
o Generating of new business via out marketing activities, gold center contacts and existing network
o Coaching of team members to increase sales productivity and cross selling.
o Acquiring new to bank customers
o Identifying new potential expansion locations
o Converting in-bound and outbound leads to sales
o Building a strong trust relationship with key customers
o Maintaining a loyal pool of customers/alliances who refer potential customers
❑ Team Management:
o Managing the Priority Cluster members
o Setting and monitoring sales plans for the RMs
o Maintaining staff morale and relationship
o Reviewing performance with RMs
o Appraising staff scorecard deliverables against targets
o Counseling staff towards expected behaviors
o Allocating of human resources as required
o Identifying and planning staff development needs
❑ Channels Cooperation:
o Making referrals to other channels based on identified customer needs
o Smoothly implementing of Priority Banking services across surrounding branches
❑ Management of service delivery:-
o Monitoring service levels for customer satisfaction
o Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
o Getting ad-hoc customer feedback.
❑ Control and Risk Mitigation:
o Approvals/recommendations of credit applications
o Adhering to laid out processes and procedures
o Ensuring appropriate and adequate documentation
o Identifying trends of errors and proactively advice processes improvements
• Identifies existing customers of potential high net worth status and contact them to become Excellency customer.
• Develops new customers via referral or allocation bases.
• Updates and monitor sales activities.
• Identifying new opportunities for business growth.
• Builds, grows and maintain relationships with customers.
• Manage the existing customer base and creates opportunities for portfolio expansion and growth in order diversify customer growth.
• Cross-sells new products or bank assurance products.
• Follows to meet and excel forgets for investment & bank insurance and mortgage.
Develop / solicit new business relationships to enhance overall business & profitability.
Handle all customers and/or consumers complaints promptly and efficiently
Areas are covered aggressively and that the Sales Supervisors understand the sales plans for their particular area; monitor the same through constant market visits
Ensure that the sales team is implementing proper merchandising techniques monitor the same through constant market visits.
Ensure that the sales team working under me provides regular frequency of service
Collate market information/data to recommend and assist the department head to formulate business development strategies.
Assist the Retail support team in all the operational and back office work of Retail relationship within credit policy guidelines.
Process all periodical /follow up reports in coordination with Relationship management team as per HO guidelines.
Develop good working relations and coordinate with the other departments to achieve common goals.
Maintenance of MIS related to documentation and loans.
Keep close monitor on market trends in relation to customer requirements and place
Recommendations to Head of Retail Banking and the management on the same.
Regularly visit Car Showrooms to strengthen the relationships and seek better share of business to Support Sales Dept. .
Submit periodic reports to BDM, achievements and future plans.
Ensure customer satisfaction, by identifying their needs and taking steps to meet customer
Expectation within the bank’s policy framework.
Manage and recommend workflow changes for greater efficiency
Regularly visit Car Showrooms to strengthen the relationships and seek better share of business to Support Sales Dept. .
Develop good working relations and coordinate with the other departments to achieve common goals.
Conduct on-the-job training along with the Sales Supervisors in order to ensure that sales, distribution and collection objectives are being achieved.
Set the Supervisors' monthly targets and ensure their achievement
Handle all customers and/or consumers complaints promptly and efficiently
Front-end sales and market development efforts including company/market research, contact identification, telemarketing and cold-calling activities geared to target accounts and market segments.
Convey solutions, products and concepts in a positive, clear, and concise manner in the form of presentations and demonstrations given over the phone
Selling credit card & personal loan products.
Make shore to achieve the monthly target.
Visiting customers in there offices to assure door to door sales.
Open new source by visiting companies.