Osama Aburayah

offer the systemto the customer:
Providing detailed presentations of the systems provided to customers, explaining the main functions and how
to use themin accordance with their needs.
Explaining the systemto the customer:
Explaining the mechanism of the system and the technologies used in a simplified manner to ensure that the
customer fully understands the features and functions, while providing training courses and workshops as
needed to help customers adapt to the new system.
Collect customer feedback and communicate with developers:
Collect customer feedback on the systemand document it accurately.
Communicate with the development team to convey feedback and coordinate programming modifications
necessary to meet client requirements.
Monitor the implementation of modifications and ensure they are completed according to the feedback
provided.
Providing technical support to the customer:
Providing continuous technical support to customers throughout the system delivery process to ensure that all
their requirements are met.
Address any issues or inquiries that arise after system delivery and provide effective solutions to ensure
complete customer satisfaction