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Osama Al Elawi, Project Support and Client Services Division Manager

Osama Al Elawi

Project Support and Client Services Division Manager·Saudi Binladen Group

Saudi Arabia

Diploma, Applied Science In Computer information Systems

Work experience

Total years of experience: 27 years, 9 months

Project Support and Client Services Division Manager

November 2014 - Present

Saudi Binladen Group

Jeddah, Saudi Arabia

I found this job using Bayt.com

November 2014 - Present

Lead team of 100+ staff members to coordinate process improvement, customer relationships, and vendor
negotiations. Organized 100+ companies to coordinate daily to ensure daily project progress. Direct
logistics for event planning, meetings, VIP visits, and senior management meeting. Coordinate business
support services including contracts, negotiation, and project managers to ensure efficient client services.
Ensure continuous communication between clients, project managers, and employees to minimize project
risk and ensure successful results.
Key Projects:
▪ Directed the support department for the KAIA development project including supervision of
safety, security, logistics, housekeeping and infrastructure departments.
▪ Reported to project management on escalation and results of any unresolved issues.
▪ Delegated and followed up with junior staff members to complete inspections and resolve issues.
▪ Reviewed and generated reports on hazards, breaches, incidents, workforce and supply
management.
Osama Al Elawi
Company industry:
Construction & Building
Job role:
Management

Facilities Manager

January 2012 - January 2014

Saudi Oger LTD

Saudi Arabia

January 2012 - January 2014

I was part of the facility management department team in customer service management industry.
Developed new and existing client service portfolios to ensure accurate and timely delivery of projects.
Directed and delegated workflow execution, operations, and maintenance. Trained, coached, and assessed
junior staff performance. Develop and deliver diagrams, spreadsheets, technical reports and process charts
utilizing database of project related documentation. Allocated resources depending on skillset, training,
and availability to efficiently execute each project.
Key Projects:
▪ Accelerated expansion of KAUST project in Thuwal, SA included coordinating three major
business and technology buildings.
Company industry:
Construction & Building
Job role:
Management

Head of Operations

January 2009 - January 2012

Future Entertainment Works Co, Saudi Bin Laden Group

Jeddah, Saudi Arabia

January 2009 - January 2012

Supervised 10 of engineers and technicians to maintain operations knowledge and support services.
Maintained, controlled, and improved organization activities for VIP customers. Directed operations
management of royal palaces in Jeddah & Riyadh, included maintenance management of VOIP,
communication, and sound systems.
Company industry:
Business Consultancy Services
Job role:
Management

Operations Manager

January 2004 - January 2005

IFS Arabi

Saudi Arabia

January 2004 - January 2005

Led computer and software multi-faceted team to develop and implement operation plans, procedures, and
strategic for structure and management of call center systems. Allocated resources and managed operation
overhead to optimize staff throughput. Maintained elevated level of project oversight from inception and
schematics to assess project constructability within scope and client timelines. Researched and analyzed
project design implementation and incorporated novel data, methods, and processes to exceed client
expectations.
Key Projects:
▪ Streamlined projects and emphasized cost reduction measures.
▪ Supported implementation of constructing and monitoring project schedules to meet meeting
organizational goals and objectives.
▪ Recommended and implemented coordination efforts with technical, marketing, research, and
account services teams to improve completion and viability of services while meeting goals.
Company industry:
IT Services
Job role:
Management

Customer Care Specialist

January 2001 - January 2004

Saudi Business Machines - IBM

Saudi Arabia

January 2001 - January 2004

Oversaw sales representatives to leverage skills to refer business and expand client base in the internet
services market. Analyzed and collected data on market competitors to identify market trends and
minimize risks. Evaluated timeframes and optimized level of services. Communicated terms and conditions
while ensuring client confidentiality to all clients. Originated and streamlined service standards to minimize
complaints, escalations, and legal action.
Key Projects:
• Trained and evaluated sales teams to ensure a high level of sales, quality, and product knowledge.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Assisting Manager

January 1994 - January 2001

Citibank,

Saudi Arabia

January 1994 - January 2001

Headed VIP client service strategy division to complete market research and cultivate business
relationships. Coordinated referrals and cross-selling products and services to expand clientele base.
Communicated and served as a contact to implement marketing strategies to new high net-worth clients.
Key Projects:
• Increased market shares and customized client packages to minimize risk and long-term solutions.
• Recommended strategic changes from collected feedback data to increase sales and achieve
company objectives.
Osama Al Elawi
Company industry:
Banking
Job role:
Accounting and Auditing

Education

Philips College

December 1993

December 1993

Diploma, Applied Science In Computer information Systems

United States

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

Applied Science In Computer information Systems
View attachment

Skills

Customer Support
Expert
Customer Support
Expert
Thinking Outside The Box
Expert
Thinking Outside The Box
Expert
Planing
Expert
Planing
Expert
Customer Service
Expert
Customer Service
Expert
Enterprise Management
Expert
Enterprise Management
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
EXECUTIVE MANAGEMENT
Expert
EXECUTIVE MANAGEMENT
Expert
MARKET PLANNING
Expert
MARKET PLANNING
Expert
MARKETING
Expert
MARKETING
Expert
QUALITY
Expert
QUALITY
Expert
SALES
Expert
SALES
Expert
ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CALL CENTER
Expert
CALL CENTER
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
Customer Support
Expert
Customer Support
Expert
Thinking Outside The Box
Expert
Thinking Outside The Box
Expert
Planing
Expert
Planing
Expert
Customer Service
Expert
Customer Service
Expert
Enterprise Management
Expert
Enterprise Management
Expert

Languages

Arabic
Expert
English
Expert