Osama Ali

Executed troubleshooting/maintenance of Citrix environment, 500 + servers. Upgraded WDS and handled data centers &
MS SCCM, while troubleshooting DNS, DHCP, MS SQL, NetApp, SANs, and VMware
▪ Rendered expertise in reimaging PCs, laptops and VDI, while creating & updating GPOs and handling daily, weekly & yearly
data backups. Assisted in aerospace & USA DoD products
▪ Secured environment with middle ware & jump systems, while installing OS encryption and testing MS patches.
Participated in yearly DR testing, as well as maintained service manager ticketing system within SLAs
TOOLS & TECHNICAL SKILLS
Network: Local Area Network/Wide Area Network (LAN/WAN) | Transmission Control Protocol/Internet Protocol
(TCP/IP) | DNS | DHCP | SMTP | FTP | TELNET | NAT | TFTP | Ethernet | SSH | SSLVPN | IPSec | OSI & TCP/IP Models
Operating Systems: Linux | Mac | UNIX | Windows 7/10 32/64 | Windows Exchange 2010 | Windows Server 2003
Standard/Small Business | Windows Server

Maintained VMware VDI desktops, Citrix clients, 800 PCs, SLAs, and AD user accounts, while deploying Windows 10 with
WDS to 1000 thin client and laptops. Escalated root causes and recommended corrective measures
▪ Installed Windows 7/8/10, updated outlook, and created/updated GPOs within FEPOC domain, while reimaging PCs,
laptops and thin clients. Installed network devices and executed network troubleshooting of TCP & IP issues
▪ Carried out troubleshooting of MAC books, remote desktop users & FEPDirect issues as well as installed OS encryption of
PCs and laptops using Symantec check point, while providing technical support on iPhone, iPad and mobile solutions
▪ Executed testing of all new OS and hardware on all platforms, while ensuring compliance with HIPPA and Oxley code of
conduct. Aptly maintained

MAJOR PROJECTS
Executed wide-ranging credit union technology plans | Upgraded entire data center | Generated, maintained, and updated
network documentation and diagrams | Led ATM projects and installation activities | Implemented VolP (Shortel)
telephone system | Restored and updated data centers with rack installations | Installed & administered new laser check
printers | Configured Check 21 with WesCorp for laser checks for CU | Planned, constructed, and supervised all MS Active
Directory and ADFS, executed disaster recovery plans with SunGard; developed standards, maintained clients relations,
upgraded workstation & provided consultation | Integrated various Symitar-based technologies | Transferred files within
ACH & Symitar, along with handling all GPO-based permissions | Deftly maneuver trace security’s weekly/monthly security
scans, SSO and MFA implementation; provided assistance in security | Conducted training of staff and new employees for
security awareness | Maintaining/updated BCP/BIA procedures and documentation | Relocated entire DR site to new
location with minimal downtime | Migrated physical servers to virtual server (VMware) | Updated/moved/configured
routers & 5 Data Centers | Implemented Symitar Security Privilege Groups | Installed Source Control and 360 View in
Symitar | Executed Symitar yearly Taxes