IT infrastructure and operation Manager
Edita Food Industries
مجموع سنوات الخبرة :17 years, 7 أشهر
Led the migration of email system from Exchange on-prem to Office
365, resulting in 30% reduction in email downtime.
- Implement a robust monitoring and the ticketing system with the
objective of securing a faster response time to system and end users
issues.
- Finalize Microsoft Enterprise agreements which resulted in 27% cost
reduction as well as supporting company’s growth requirements.
- Managing the infrastructure teams (System, Network and Security)
by planning and overseeing their tasks in order to keep sustainable
smooth operations.
- Responsible for the IT operation including the technical support
team working on the user digital experience.
- Participate in defining overall IT transformation strategy,
architecture system, and processes.
- Manage the development and execution of support processes and
tools to ensure delivery of service at the highest service level.
- Ensure the monitoring of daily use and performance of operating
systems, servers, desktops and related applications to determine
areas for improvement and identify as well as recommend required
modifications
Prepare, design, and execute short and long term methodologies to
enhance network infrastructural capacity.
- Manage and monitor communication between ISPs and the
company.
- Collaborate and implement all network software and hardware
upgrades.
- Handle troubleshooting and resolution of various issues and
evaluate LAN and WAN functionality to administer all shortcomings.
- Prepare, design, plan, and test DRP actions to enable faster disaster
recovery.
- Responsible for monitoring the annual network budget and secure
availability of network equipment’s.
- Implement and test the organization's information security plan in
order to protect information and prevent unauthorized access.
- Monitor applications performance and functionality (work
processes, users, system logs, short dumps, locks, developer traces,
system traces, disk space, etc.) to verify correct operations and
detect errors to drive improvements in order to enhance service
availability and performance.
- Responsible For annual plan every year for IT network infrastructure ( enhancement and upgrade ) .
- Responsible and engaged in vendors communications to discuss and choose the best in terms of price and efficiency for IT new projects.
- ITIL function implementer, make sure all changes have changes request with right approval and flow, enhance service catalog for IT .
- Install, maintain, upgrade, and troubleshoot routers, gateways, firewalls, and other networking infrastructure for local area and wide area networks (LAN/WAN), including Internet connectivity ( second line for support )
- analyzing workflow, access, information, and security requirements; designing router administration,
Including interface configuration and routing protocols.
- Continually improves the networks by monitoring and evaluating network performance issues including
availability, utilization, throughput and latency; planning and executing the selection, installation,
configuration, and testing of equipment; defining network policies and procedures; establishing
connections and firewalls
- Updates job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations
- second / third line of support for network issues/technical support .
- Maintain, monitor, and administer the LAN and WAN networks and ensure a 24*7 operational environment ( Cisco )
- Design and Establish LAN & WAN infrastructure according to business or technical requirements and needs
- Provide 1st line support to the local IT team (if needed) in LAN and WAN configuration and troubleshooting
- Responsible for Internet security and web filtering ( Websense, self control ).
- IPS, Antivirus GW, Application control
- Monitor and enhance Voice over WAN
- Implementing Secure Network ( ACS, IPSec VPN Tunnel )
- Specifying WAN requirements
- Implementing Cisco devices ( Routers, Backbone Switches, Firewall )
- Monitor and troubleshooting all network activities related with ERP ( SAP) .
- Full operation for Firewall device ( Watchguard, ASA, juniper )
- Full sites documentation .
System Administrator
- Provide first line support to Local Sys. Admin in: Active Directory, GPO, Antivirus System, Backup System, WSUS,
- Exchange 2007 2010 operations
- HP Blade server servers administration
- centralized Antivirus system ( Kaspersky ) configuration and troubleshooting, Review all Antivirus installation
- terminal service, Hyper-v, sharepoint, GPO and Microsoft experience
Led IP Phones Cisco through designing and implementing Call
Manager and call manager express across all company’s locations.
- Security: (secure endpoints and network infrastructure by limit
physical access to domain computers only, implement Guest access
life cycle (Cisco ISE)
- Cisco: (Prime infrastructure, WLC, ISE, Network Net flow).
- Trend Micro: (implement TPS, SMS, APEX endpoint, Encryption)
- Cisco (Guest cycle approval and authentication).
- Network segmentation and micro-segmentation with Cisco ISE.