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osama elsherpiny, Team leader

osama elsherpiny

Team leader·Viva bahrain

Bahrain

Bachelor's degree, حقوق LAW

Work experience

Total years of experience: 17 years, 7 months

Team leader

March 2013 - Present

Viva bahrain

Manama, Bahrain

March 2013 - Present

I'm a team leader in the best telecommunications company in bahrain viva.
I deal with the customer try to give them the good needs and solve them problem and makes them satisfy as I can cause my possession not only sales, it's in fact customer service .
I promote my company product and I sale it .
I make the rota for the staff.
I handle the shop from the q system till the stuff performance .
Giving briefing to the stuff about the new in our day .
Checking the check list .
Count the stock .
Reports .
Emails and sheets .
Reach shop target always .
Grow up with the company products .

Company industry:
Sales Outsourcing
Job role:
Sales

Call agent

March 2011 - December 2012

MAF Finance

Dubai, United Arab Emirates

March 2011 - December 2012

Dealing with the customers over the phone .
Solve them problem and attended to them idea
Sale my product over the phone
Follow up with the customers for them item delivery

Company industry:
Economics & Financial Consulting
Job role:
Customer Service and Call Center

supervisor

January 2010 - December 2012

spret trading llc

Dubai, United Arab Emirates

January 2010 - December 2012

I was handling 7 shops for SUNGLASSES
i make Target Sheets
i make salary sheets
stock inventory sheets
delivery sheets timing
handle the staff
report

Company industry:
Retail & Wholesale
Job role:
Sales

Shop manager

September 2008 - November 2009

Swiss Arabian perfumes

Abu Dhabi, United Arab Emirates

September 2008 - November 2009

Dealing with the customers to give them need of our product
Explaint the product and promote it to the customers
Reach my target and the shop target
Reports
Emails
Rita for the stuff
Daily brief
Dealing and handling the cash
Stock count
Sales reports

Company industry:
Sales Outsourcing
Job role:
Sales

Education

TANTA UNIVERSITY

August 2006

August 2006

Bachelor's degree, حقوق LAW

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

حاصل على ليسانس حقوق بتقدير عام جيد من جامعة طنطا بجمهورية مصر العربية

Skills

Retail

Expert

Customer Service

Expert

Call Center

Expert

ICDL

Expert

Retail

Expert

Customer Service

Expert

Call Center

Expert

Languages

English

Expert

Arabic

Expert