Osama Khader

Working in different departments such as Logistics, Procurement, Finance, Human Resource, PRO,
Sales & Marketing.
 Develop new and maintain existing customer relationships.
 Generate project/business opportunities through customer contact to meet company’s business plans
and growth strategies.
 Supporting the Procurement department about some items in the market & suppliers.
 Supporting the Engineering department about finding new sub-Con. .
 Drive the sales process from inquiry coordination through “Closing the Deal”.
 Maintain customer/potential customer contact lists.
 Develop and maintain relationships with Major Equipment Vendors and Process Technology
Providers.
 Collaborate with company management to prepare and implement the company’s Marketingand
Business Development.
 Plan and strategy for meeting business goals.
 Perform other duties as assigned.
 Preparing Budgets with finance departments & GM.
 Following deals, Invoices, Payments and site progress.
 Following Main & Sub contractors.

 Develop new and maintain existing customer relationships.
 Seek customers in company target Markets through research and direct contact with potential customers.
 Generate project/business opportunities and RFP’s through customer contact to meet company’s business plans and growth strategies.
 Drive the sales process from inquiry/RFP coordination through “Closing the Deal”.
 Lead the development and preparation of RFP’s, Pre-Qualification, formal presentations.
Solicit customer feedback through the project proposal and execution phases.
Maintain customer/potential customer contact lists.
Develop and maintain relationships with Major Equipment Vendors and Process Technology Providers.
Collaborate with company management to prepare and implement the company’s Marketing and Business Development.
Plan and strategy for meeting business goals.
Perform other duties as assigned

• Managing every function at the branch. Sales, marketing, customer support and human resources …etc.
• Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.
• Formulates recommendations and provides feedback to management regarding Operational policies and procedures.
• Maintains control over audit procedures to ensure compliance with controls. If weaknesses are identified, reports them to the Group CEO.
• Responsible for providing customer service that ensures current customers stay with their institution.
• Schedules, supervises, and motivates branch staff in an effort to maintain optimal member service satisfaction levels.
• Coaches staff to fulfill business plan goals.
• Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions.
• Monitors quality of service for members, and ensures that employees are maximizing opportunities to sell products.
• Assists in managing the security and safety of the branch, by analyzing security and safety policies and procedures. Alerts staff of any changes.
• Assists in the interviewing, hiring and training of new tellers and member service to be members.

 Follow up the Customer’s accounts through daily report.
 Managing the sales team and the marketing strategy.
 Follow the sales performance with the GM.
 Do the training courses for the new sales staff.
 Support the sales team to do the sales for all products.
 Make the daily, weekly & monthly report for the sales team.
 Create new strategies to achieve daily and monthly target.
 Follow the attrition cases & solve customer’s complaints with the right solution.
 Open new channels with Privet, semi Government & Government Companies to get new deals.

 Follow up the Customer accounts through the daily report.
 Do the training courses for the new collection staff even the sales staff and distribute them to the right section.
 Reviewed collection performance with Manager and agree actions to produce improvement.
 Attended to customer enquiries relating to loan defaults and keeping complaints to the minimum.
 Recommended deferment / rescheduling of instalments to Collection Team Leader.
 Monitored receipt of advance / leave salaries for loan customers and arrange advance instalment debt.
 Reviewed collections performance with Collection Team Leader and agree actions to produce improvement.
 Daily follow up with default Personal loans, auto loans, visa card and overdraft Qatar branch customers for early regularisation.
 Meeting / contacting employers to resolve delinquency issues with employees.

 Create new initiatives for the Sales department.
 Follow up the sales team and the marketing plans.
 Follow the sales performance with the GM.
 Create new initiatives to deal with the other companies.
 Open a new business with new clients.
 Follow up the Market’s situations.
 Put a new sales strategies and planes & make sure that the sales teams are following it.
 Do the training courses for the new sales staff.