Service Operation/ Technical Manager
Behbehani Tire Center Company – PIRELLI
Total years of experience :16 years, 6 Months
In charge of five tire service branches in different areas with service team includes tire changing and wheel alignment service, and reporting to general manager
Involving in tires technical issues, handling warranty claims directly with our regional office.
Supervise service technician and tire technician staff, evaluate the performance.
Build and maintain a team effort consistent with the goals of the company, exercise strong, fair and consistent leadership with all employees.
Ensure customers are satisfied with the services performed, assist at the sales counter as needed.
Keep up-to date on manufacturer warranty and policy procedures while serving as liaison with the factory representatives (regional office).
Exceeding company service objective by 15% and customer visits through tire balancing and wheel alignment promotions and initialed tire mobile service.
Managing company employees including all mechanical and bodyshop technicians.
Provided daily guidance, direction, and motivation to center staff which assist in achieving work process implementation.
Prepared schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly and smooth as possible.
Was responsible for recruiting front office personnel and technicians with the skills and qualifications required to carry out the type of service and repair required.
Provided technical training to improve technician’s technical skills.
Oversaw the inspection of vehicles to identify faulty components and facilitate process for repairs and customer approvals.
Conducted price negotiations with clients to reach a favorable bargain for both management and client.
Made sure contact clients were notified of finished repairs and remind them date of next scheduled service and other relevant automotive information.
Managed customers follow up call to guarantee customers satisfaction.
Started the operation of a brand new Jaguar, Land Rover and Range rover (JLR) after sales branch in Sulymaniah city from startup.
Oversee the recruited, oriented, and trained of service technicians to ensure a capable repairs unit, involved in warranty claims to make sure are submitted in correct write ups.
Created goals and objectives for the service department which includes as annual operating budgets and marketing plan to promote new and current business.
Keep up-to date on manufacturer warranty and policy procedures while serving as liaison with the factory representatives (regional office).
Evaluate the performance of service staff through every six months appraisals in order to acknowledge efficient employees and guide underperforming ones.
Improved profitability 18% through the charting of spending and inefficiency in the both mechanical and bodyshop repairs process.
Guide and direct the activities of servicing/repair staff to ensure optimal productivity and efficiency.
Called customers by phone to encourage them to come by our shop for auto repairs whenever we are having service due and parts promotions.
Monitored parts inventory to regulate and ensure availability of common required vehicle parts.
Checking and following up warranty claims, direct contact with the regional office for claims and technical issues. Achieved warranty department objectives.
Maintain accurate record of all accounts and relevant financial information.
Monitor auto parts inventory to ensure availability of most common and required vehicles parts.
Ensured service staff complies with government environmental laws and regulations regarding liquid, plastic and metal disposals.
Evaluate the performance of service staff through every six months appraisals in order to acknowledge efficient employees and guide underperforming ones.
Keep up-to date on manufacturer warranty and policy procedures while serving as liaison with the factory representatives (regional office).
To improve revenue I have started customer’s mobility service.
I joined Alghanim Industries as service supervisor and was promoted to assistant service manager.
Handled day by day service operation throughout a team of service advisors, mechanical service and bodyshop technicians.
Maintained high customer service index (CSI) rating by handling customer complaints immediately according to dealership policy.
Provided training on administrative policies and procedures for all department personnel.
Encouraging technicians to keep their skills up-to date through periodic technical training on new systems and components offered by the automotive manufacturer.