Founder & Managing Director
Solo Systems For Information Technology
Total years of experience :22 years, 3 Months
Responsible to operate emirates Id registration system from business and technical perspective.
To manage the day-to-day planning, operation and problem-solving of a team of
agents to meet with the required service level components, standards and sales
targets, to develop the team to ensure delivery of a consistently superior customer
experience by highly knowledgeable and customer-focused agents and to act as the
communication conduit between Front liners and Management.
To offer creative solutions.
Delivery of team sales, service level components, quality and productivity targets &
indicators.
Hiring the required team to execute the strategic business plan.
Building a portfolio for the Government and general business sectors team by
selecting and establishing partnership relations with specialized technology
providers.
People Management, including all HR related issues, as well as staff development.
Operational Management: Managing the floor, adherence to schedule.
Ownership and problem resolution.
Coaching and feedback, responsibility for delivery of the defined customer
experience in every call.
Motivation, Training, development and leadership for a team of 10
Recommendations for product and process development based on customer feedback
and analysis of the same.
Conducting performance appraisal for the team.
Contribute for the initial hiring and selecting process of the front line.
Compiling reports on team’s performance and customer feedback.
Communication and being a focal point of dissemination of information from
management to team and vice versa.
Work very closely with team members to solve customer problems.
Offers solutions and suggestions for process and product improvement to
management.
Required making decisions on any matters relating to improving revenue generation
& customer satisfaction with regards insofar as it affects call handling and call center
processes.
Possesses certain additional supervisory level authority for reversal of charges.
Responsible for making decisions on training requirement for team members and
adjusting targets to suit the needs of the business.
Responsible for all HR-related issues affecting team members including conducting
appraisals, confirmations, promotions and terminations.
• Managing the following accounts: Ministry Of Interior, Emirates Identity Authority, Abu Dhabi Police GHQ, Ministry Of Finance, Department Of Finance, Department Of Transport, National Bank Of Abu Dhabi and many more.
• Participating in business plan preparation
• Work on existing accounts to achieve the cross sales and create new accounts
• Manages difficult/tough prospects utilizing the Integrated Sales Cycle. May assist others with difficult/tough sales
• Often leads a cross-functional sales team.
• Maintains a complete knowledge of Omnix products, policies and services using the Integrated Sales Cycle.
• Operates under considerable latitude. May serve as project or initiative leader.
• Working directly with clients to understand their needs and communicate those ideas to their employer’s staff and management. Ensuring that all levels of Omnix buy into a project. Otherwise, it may stall out in development or not be completed to the client’s satisfaction.
• Supervise development of project and provide status reports to clients.
Products
• Archiving System
• Document Management System
• Business Process Management System
• Record Management System
• Web Content Management & Collaboration System
• Enterprise Resource Planning
• Search Platform
• Model Driven Development
• Business Intelligence
• Middle Ware Applications
• Data Warehousing
• Hardware Infrastructure
• Backlog Conversion Service
• Resources’ Outsourcing
• Among the very few people in the company who continued to meet the monthly budget even through the recent financial crisis
• Increased the branch’s sales by 15% in 2008
• Plan a Sales Strategy in coordination with the Marketing Team & develop a line upon which to act.
• Conduct market researches & look for major competitors in the market. Identify the strong areas in my products & assert them positively to customers.
• Meet continuously with clients and provide them with all the desired & possible solutions based on their queries
• Negotiate the financial terms with clients. Following on any potential deal or increase in projects that require additional equipments.
• Coordinate with different departments, such as the marketing, accounting, financial, legal departments and many others towards serving clients in the best possible way
• Ensure existence and accuracy of all the required documentations upon preparing files and closure of any deal
• Maintain a Client Database, with a long strong and solid relationship through continuous following up & communication.
• Assist in the administrative operations of the branch that includes: end of day closing operations, billing, inter-branch transactions, and many others.
• Following up on all administrative works.
• Consistently follow up on the contracts signed and follow up their implementation and make sure they abide by the company’s conditions
• Follow up on the preparation of the contracts (with singers, producers, composers, etc…)
• Take control on the provisions set by the company and make sure they abide by the general accounting and the Lebanese government laws
• Assist in the Cost Control and Cost Accounting of the company
Responsible for making new accounts and also maintaining old accounts.
• Assisted in the marketing development of the company to increase the clientele.
• Offering a tradition of performance excellence in the sale of System and Database Solutions, Data ware house/Business Intelligence and Enterprise Applications
• Helped developing, planning, and implementing the information infrastructure (IT)
• Consistently prepared the accounts payables and receivables
• Helped analyzing income and financial statements; prepared payrolls and took care of the book-keeping