Team Leader
Dubai Islamic Bank,
Total years of experience :16 years, 9 Months
Helping with training and development
•Responsible for achieving the monthly target given from the bank
•Completing paperwork
•Handling complaints (from both staff and customers)
•Financial responsibilities
•Ordering stock (where applicable)
•Helping with promotional events
•Personnel duties
•Reporting to senior level management
Sell Credit Cards/Personal Finance to the specified target segment and achieve or exceed monthly SOP.
•Adhere to the administrative requirements of Checklist, Daily sales reports on daily basis.
•Execute marketing campaigns to costumers
•Provide exceptional customer services.
•Take ownership of the costumers complain resolution
•Maintain effective business relation with clients to enhance customers service image of the bank
•Fully comply with policy guidelines and code of conduct of the bank
Manage the activities, strategies, operation and administration, maintaining and improving productivity, staff efficiency, food quality and service.
•Increase sales and profit implementing changes and innovations and controlling costs.
•Monitor and adjust departmental roistering and department performance.
•Attend and conduct meetings and training in conjunction with other departments.
•Implement Company policies and standards
Supervision, managerial duties, achieving and exceeding the company targets of sales, marketing, up-selling, strategies and customer satisfaction,
•Responsible for daily and weekly analysis of the store products according to the computerized system and the inventory
Handle telephone calls for restaurant reservations, serving the customers as per hotel policy
•Handle the hotel outside catering
•Work as a cashier in the hotel
perform all duties assigned efficiently, technically correct, follow the company policies,
rules and regulations, requests of Superiors, adhere to procedures of the training manual
achieve a high standard leading to total guest satisfaction