Customers support agent
The group securities
Total years of experience :11 years, 10 Months
Job Description :-
1- responding to customer inquiries about credit cards ( how to issuing a new card and The conditions necessary for it down to the method of calculating interest and monthly installments)
2- Checking account statements to customers and explain the transactions that has been on the cards and What has been deducted from interest and administrative fees
3- To do what the customers request such as ( issuing new card, canceling cards, activating cards, receiving inquiries for increasing limits, creating Internet account for the customers and reading statements using SNA) By submitting the client's request to the The relevant section
4- Deposit of payments for customer account, trading and finance and internet card (cash / checks).
5- Follow-up to the problems which face the customers while Withdraw from the card or purchasing via the Internet
6- Provide customers with all information necessary for applications issued by the Company to let the customers know card balance or even trading via the Internet or cell phones
7- Receiving customer complaints about trading section and Handling the problems that appears to the customers while trading online
8- The completion of customer requests to transfer funds to banks inside and outside the State of Qatar and check necessary Documents to make the transfer
9- Writing a daily report to clarify what transactions has been accomplished
** The most important functional tasks and duties:-
*Execute the orders of the sale and purchase of shares from the stock market quickly and accurately, and provide customers with all information about the state of the market and stock prices and the status of orders they have placed
*Receive all queries and complaints from customers and response it accurate and quickly.
*The good dealing with the inquirer or complainant to suit the nature of the query or complaint, and as befits to the position of the organization
** The most important functional tasks and duties:-
* the commitment to providing technical support for all PC users to the company.
* Maintenance and installation of computers.
* Assistance in the data entry process for users, citizens, employees, and the raw materials used in the company sites.
* Prepare and update the company's databases.
general grade is Good with 75% grade of the last year is very good with 85%