Osama Zaki, B2C Sales Director

Osama Zaki

B2C Sales Director

Al Fares

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Geography
Experience
22 years, 1 Months

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Work Experience

Total years of experience :22 years, 1 Months

B2C Sales Director at Al Fares
  • Saudi Arabia - Jeddah
  • My current job since March 2021

Overseeing the sales & distribution of Al Fares company portfolio from well-known across KSA with a total of 250 M SR.

• Develop and execute a strategic plan to achieve the company's top-line and bottom-line.
• Collaborates closely with the team across all regions to execute strategies and achieve targets.
• Develop key growth sales strategies, tactics, and action plans.
• Develop a plan to expand the customer base.
• Conduct monthly market visit plans to support the team to fix problems and achieve company goals,
• Build and keep strong, long-lasting customer relationships.
• Insist on efficient workflows while keeping the team motivated.
• Prepare sales reports and share them with the upper management.
• Oversee continued employee training.
• Manage all efforts to launch new products and ensure customer satisfaction.
• Monitor and control the annual sales spending to ensure the greatest use.
• Follow-up collection, pull out all customers’ financial issues, and control of credit limits.
• Manage and develop an initiative-taking team.
• Oversee and distribute monthly sales targets among the team and roll it out if needed.
• Analyze the market sales data to find the strengths and weaknesses and take the needed corrective actions.
• Generate tools and ideas to find new business opportunities to maximize sales and efficiency.

Head of Key Accounts & Business Development Manager at IFFCO Group
  • Saudi Arabia - Jeddah
  • January 2016 to March 2021

Overseeing the sales and distribution of IFFCO company portfolio from well-known Edible Oil, Olive Oil, Biscuits, Flour, Culinary, and personal care across KSA with a total of 300 M SR.

• Analyze the channel performance and highlight the key opportunities.
• Negotiate and complete the yearly BDAs with MT customers across KSA.
• Conduct customer’s quarterly business reviews to highlight the strengths/weaknesses and set a plan to compensate for the gaps if any,
• Conduct monthly market visit plans to follow all agreements' execution and support the team to fix the problems to achieve company goals.
• Monitor and control the annual sales spending to ensure the greatest use.
• Follow up collection, pull out all customers' financial issues, and control the credit limits.
• Build and keep strong long-term relationships with clients.
• Develop strategies and tactics and work closely with the team to generate sales and achieve annual sales objectives to meet the company goals and maximize efficiency.
• Consult with the Sales & Marketing departments to set & implement strategies for new product lines.
• Handle complaints and problems promptly and effectively.
• Ensure staff are carefully selected, equipped, trained, informed, and motivated.
• Manage and develop an initiative-taking sales and merchandising team.
• Plan, oversee & distribute the monthly sales targets among the team and roll it out if needed.
• Analyze the market sales data to find its strengths and weaknesses.

National Key Accounts & Mini Market Sales Manager at Halwani Brothers
  • Saudi Arabia - Jeddah
  • October 2013 to September 2015

Managing the sales & distribution of Halwani brother’s products portfolio from Halawa,
Tahina, Jam, Processed Beef, Frozen Foods, Dairy Products, Cheese, Mamoul, Pickles, Beans, Rice, and Sugar, with more than 300 SKUs with a total of 200M SR revenue.

• Negotiate and complete the LTAs with the modern trade & the mini-market customers.
• Develop short and long-term sales plans to achieve the company targets.
• Manage & develop a highly motivated Key Account sales and merchandising team.
• Provide accurate monthly forecasting and commit to the forecast that is given.
• Develop annual account business trade plans.
• Track the daily production and logistics performance to ensure timely and proper order delivery.
• Distribute monthly sales targets among branch and regional managers and roll it out if needed.
• Follow up collection, pull out all customers’ financial issues, and control the credit limits.
• Build and maintain strong long-term relationships with clients.
• Conduct monthly market visit plan to follow all agreements' execution, support the team to fix the issues to increase coverage, distribution, visibility, availability, SOS, achieve company goals, etc.
• Analyze the customer's performance and highlight the key opportunities.

National Key Accounts & Van Sales Manager at Savola Group
  • Saudi Arabia - Jeddah
  • January 2007 to September 2013

Overseeing the sales & distribution of Savola company portfolio from well-known
Sugar Al-Orsa, Ziada, Safaa, Nahar, sachet & diet sugar across KSA with a total of 240 M SR.

• Negotiate and complete the yearly LTAs with the Key Accounts, Mini markets & distributors.
• Revise the BDA's MT channel incentive program to reward incremental sales, not just visibility.
• Develop each channel business plan to meet the company goals and drive growth.
• Review the performance of customers and distributors and adjust plans accordingly.
• Implement a strong direct distribution, modern trade, and merchandising system.
• Suggest innovative ways of increasing customer satisfaction.
• Change the direct distribution operation payment status from Credit to Cash system.
• Successfully enhanced the van sales coverage from 13K customers to 19K Customers.
• Planning and forecasting each channel’s business development plan and promo activities.
• Prepare short and long-term plans to achieve the monthly, quarterly, and annual sales targets by brand, SKU, and channel to meet the company goals.
• Make sure the sales team in each region follows the company's credit policy.
• Conduct quarterly business reviews with the team, customers, and distributors to highlight the strengths and weaknesses and set a plan to compensate for any gaps.
• Distribute monthly sales targets among RSMs and roll it if needed.

National Key Accounts Sales Manager at AMS Baeshen
  • Saudi Arabia - Jeddah
  • May 2004 to December 2006

Managed the sales and distribution of the Baeshen company products portfolio from well-known Rabea tea, Bee sugar, and Al-Hamra charcoal with a total of 100 M SR revenue.
• Manage the daily operation and coordinate with the Sales & merchandising.
• Achieve the sales targets by brand and SKU to meet the company goals.
• Negotiate and finalize the annual BDAs with key accounts according to agreed budget guidelines.
• Establish national and exclusive promotional activities (promo calendar) through coordination with marketing, trade marketing teams, and customers.
• Monthly trade visit plans for all regions to follow the agreements' execution are in place.
• Preparing short and long-term plans by account to develop and improve the business results.
• Ensure that top management receives timely and high-quality feedback reports regarding competitor activities.
• Ensuring Baeshen enjoys excellent relationships with the entire MT customers.
• Build & develop MT sales & merchandising team capabilities to lead the MT business.
• Follow up collection, pull out all customers’ financial issues, and control the credit limits.
• Distribute monthly sales targets among branch and regional managers and roll it out if needed.

Regional Sales Manager at AMS Baeshen
  • Saudi Arabia - Jeddah
  • January 2002 to April 2004

• Full responsibility for the Central region’s Sales, distribution, and market share results.
• Provide timely and high-quality feedback to top management regarding competitor activities, including identifying changes, weaknesses, opportunities, and threats.
• Follow up on collection, fix the collection issues, and control the credit limits.
• Recruit, select, train, coach, and monitor the sales and merchandising team performance.
• Improve the sales team capabilities to achieve sales, coverage & distribution targets and improve the visibility, availability, share of shelf, market share & market execution.
• Distribute monthly sales targets among the channels and roll it out if needed.
• Manage and develop a highly motivated sales & merchandising team.
• Build and develop an excellent business relationship with the support functions.
• Ensuring Baeshen enjoys excellent relationships with the customers across all channels.
• Build and develop all channel team capabilities to lead the business growth and achieve the target.
• Following up on promotion feedback and reporting the results to support Marketing.
• Work closely with the team to generate sales to meet the company goals.

Education

Bachelor's degree, Geography
  • at Tanta University
  • June 1994

Good

Specialties & Skills

Creativity
Leadership
Planning
Team Building
problem solving skills
Microsoft Programs
Leadership
BUSINESS DEVELOPMENT
PLANNING
FORECASTING
MERCHANDISING
PERSONAL CARE
CREATIVITY
MANAGEMENT

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Languages

English
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