osama zekry, Project Leader

osama zekry

Project Leader

Wipro Arabia Ltd.

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
23 years, 1 Months

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Work Experience

Total years of experience :23 years, 1 Months

Project Leader at Wipro Arabia Ltd.
  • Saudi Arabia - Riyadh
  • My current job since July 2015

Taking care about Service operation, Incident management, Service requests, SPOC with IBM in Mobily IT service operation project, Preparing daily, weekly, monthly reports from Remedy ITSM tool, maintain SLA and follow up the engineers around entire KSA.
ITIL Foundation Certify
ITIL service operation Certify
ITIL continual improvement Certify
Wipro Incident management certificate
Wipro Problem management certificate
Wipro Event management certificate
Wipro Request fulfillment certificate

Technical team leader at Wipro Arabia Ltd.
  • Saudi Arabia - Riyadh
  • March 2010 to June 2015

Leading SD team for Technical issues, and support to follow SLA in Mobily telecommunication company.

Network Engineer at G.Tech Computer LTD.
  • Saudi Arabia - Riyadh
  • November 2005 to November 2009

I have this certificates
1-Implementing HP proliant servers
2-Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure
3-Implementing Microsoft Internet Security & Acceleration Server 2004
4-Installing, Configuring, and Administering Windows XP Professional
5-Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

and this is my work Description
1-Installing and maintain HP proliant Servers
2-Installing and maintain UTP and Fiber optic Networks
3-Installing microsoft windows server 2003 and 2008
4-Installing microsoft ISA server 2004 and 2006
5-Installing microsoft Exchange 2003 and 2007

Network administrator and technical support at Almutaheda for foods (Momen Group)
  • Egypt - Cairo
  • December 2001 to November 2005

1-Supervise Networks for branches
2-Supervise Fast food software and operating systems
3-Administer Internet security and accleration server (ISA)
4-Administer Symantec corporate for servers and clients
5-Admin Active directory, DHCP and DNS server

technical support at perfect
  • Egypt - Cairo
  • August 2001 to December 2001

Technical support

technical support at dar ealrqum
  • Egypt - Cairo
  • June 2001 to August 2001

Technical support

Technical support at select
  • Egypt - Cairo
  • January 2001 to June 2001

Technical support

Education

Bachelor's degree, Accounting
  • at Cairo University
  • September 2001

Specialties & Skills

Technical Support
HP Proliant
System Administration
Internet Security
internet
visual basic 6
power builder 6
mysql 4.1
postgresql7.3.2
ms sql server 2000
network
CISCO Certified Network Associate
HP Servers

Languages

Arabic
Expert
English
Intermediate