After Sales Manager
Al Khorayef Commercial Co.
Total years of experience :13 years, 9 Months
administered all activities of after sales team, hired and trained employees according to company policies.
Determined after Sales business objectives and ensured optimal services for clients.
Developed, executed and implemented effective customer service business plans.
Maintained high quality for Water Works Division customers and minimized all losses.
Documented customer issues and ensured resolution as soon as possible.
Coordinated with safety and security department and ensured compliance to all policies and procedures.
•Provided advice to customers relative to the optimal selection and use of products in their application, generating
application notes, specifying products, supplying specification sheets
•Served as a technical resource for our sales, marketing, and design engineering teams by providing them with
application, technical, and market needs for future developments
•Built relationships with Regional Sales Managers and Local Reps while consistently updating CRM database.
•Specified, configured, and designed products to meet customer's process and instrumentation requirements
•Reviewed customer's technical specifications, including formal RFQ's (Request for Quote), working closely with
Commercial Managers to prepare detailed proposals for competitive solutions
•Performed detailed technical reviews on new project orders, working closely with Commercial Managers and Project
Managers to ensure smooth and timely transition to Supply Chain
Assisting in Develops maintenance plans and schedules and follows-up on the execution of maintenance plans, and assigns the maintenance tasks to assistants and maintenance staff in the Company.
Executing all the maintenance plans placed in the department by using all the material and human resources available in the company.
Assist the chief engineer in all the activities and duties assigned to the maintenance department.
Supervises closely all maintenance staff in the performance of their duties, and assign the responsibilities for the team based on their capabilities.
Organise the maintenance teams based on their capabilities and the nature of maintenance areas, and supervise their work to make sure the high level of maintenance work achieved.
Coordinating with banquet manager and Event manager to meet their requirements in the hall regarding the electricity, audio, video, and other equipments.
Be on duty during events for quick response to faults or malfunctions in coordination with Event manager.
Documenting all the activities for the maintenance team and save them in proper way for future decisions.
Ensures that all employees report for duty punctually, wearing the correct uniform and name badge at all times.
Makes sure that all employees have a complete understanding of and adhere to the company’s Rules and Regulations, and Policy relating to Fire and Safety.
Assists in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency (in coordination with operations director & HR Dept.).
Supervises the employees in the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manuals.
Reports to the chief engineer, and provides him with recommendations to improve the performance of the maintenance services.
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