HR/Trainer
LA PLAGE SERVICES
Total years of experience :20 years, 9 Months
• knowledgeable in the foodservice and hospitality industry
• Provide specific/specialized expertise
• Bring high degree of industry experience
• Advise and educate clients on wide range of topics
• Provide independent, objective advice
• Facilitate between project team and foodservice operations professional
• Acts as an advocate for foodservice operations
• Enhance client's business
Understands and comprehends the attributes behind the UAC Restaurant Brands
• Represents the UAC Restaurant Brands with vigor and enthusiasm
• Speaks to the details for the brands
• Understands the limitations regarding the broad discussion of the brands
• Conducts ‘due diligence’ with respect to prospects
• Pre-qualifies prospects within the financial arena
• Conducts appropriate back-ground information gathering in the areas of personal, financial and scope-of-market
• Engages prospects and builds rapport with prospects at trade shows, external trade gatherings, business meetings, business-to-business expos, ‘chamber of commerce’ meetings and other appropriate external opportunities
• Maintains a database of leads
• Keeps database updated and provides reports through company database
• Securing all documentation for prospects through the entire process of franchise sale
• Identify and assess training needs within a company.
• Meet with managers and supervisors to ascertain needs.
• Conduct surveys.
• Train employees for specific jobs.
• Develop, organize, conduct and evaluate training programs.
• Create teaching materials.
• Teach skills such as computer applications, phone systems, product assembly, policies and procedures, and inventory planning.
• Direct structured learning experiences.
• Hold meetings and presentations on learning material.
• Create learning literature.
• Plan, organize, and implement a range of training activities.
• Train new hires as well as veteran employees.
• Conduct orientation sessions to assess level of skills.
• Help employees improve upon or enhance existing skills.
• Develop programs that groom lower-level employees for executive positions.
• Evaluate training effectiveness.
• Modify training programs.
• Design apprenticeship programs.
• Create monitored simulations and problem-solving scenarios.
• Create interactive, multimedia presentations.
• Hold workshops and lectures.
• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.
• Setting budgets and/or agreeing them with senior management.
• Planning and coordinating menus.
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organizing table reservations.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.
• Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day
• operations of the Front Desk.
• Provide excellent customer service per the standards of the hotel, and assist in situations to
• ensure customer satisfaction.
• Ensure department adherence to company policies, procedures and standards to ensure that
• guest expectations are exceeded.
• Assist in providing staff with ongoing coaching, training and development.
• Coordinate hotel emergency procedures within the scope of defined plans.
• Prepare reports; handle special projects and assignments as required.
• Constantly guarantee guest satisfaction
• Ensure rooms are in good condition
• Supervise front office staff
• Conduct regular training in line with management policy
• Liaise with marketing team
• Help in translation from French to English.
I was consistent in delivering on given academic tasks.