PRIMARY CASHIER/ASSISTANT STORE MANAGER
Azadea Group
Total years of experience :5 years, 6 Months
• Manage 12 staff in the shop floor.
• Do staff schedule in weekly basis.
• Set Sales Target in each sales staff, monitor and guide them so that the can always achieve their daily and weekly target.
• Always supervised the shop floor.
• Supervising Cashiers personnel.
• Supervise and Manage Petty Cash or Cash Funds.
• Control the expenses of the shop.
• Updates cash flow and file it in weekly and monthly basis.
• Be very strict about expenses of the shop.
• Report in monthly basis the expenses, cash flow with receipt or any necessary papers to the Loss and Prevention Department.
• Maintain and updates all necessary files of the shop.
• Keep and maintain staff and shop floor files.
• Manage and performed check out, cash refund and card refund and exchange of items.
• Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service.
• Accurately perform opening and/or closing functions; monitor performance of associates assigned to the front-end during opening/closing. Maintain cash office files and reports.
• Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management.
• Perform cash pulls, and make change orders and deposits in accordance with established policies.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Support the store’s shrink awareness program and advise management of any unusual activity. Train team members to do the same.
• Ensure that merchandise displays in the front-end area are clean, organized, and well-stocked.
• Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Monitor the store’s operational reports to identify opportunities for improved store execution.
• Provide assistance in all areas of the store based on business needs; perform all other tasks and assignments as requested by store management.
• Demonstrates a commitment to my company core values of safety, integrity, process improvement, and customer satisfaction.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
• Supervising the work flow of the workshop.
• Handling customer’s complaint specially when it comes to the home gym machine and elliptical bike that they purchased in our shop.
• Do the proper scheduling and dispatched the technician for delivery and home service for our machine maintenance.
• Supervising Customer Service and Cashier personnel.
• Manage and do proper scheduling of Cashiers and Customer Service.
• Manage coverage of Cashiers and Customer Service.
• Manage and performed check out, cash refund and card refund and exchange of items.
• Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service.
• Accurately perform opening and/or closing functions; monitor performance of associates assigned to the front-end during opening/closing. Maintain cash office files and reports.
• Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management.
• Perform cash pulls, and make change orders and deposits in accordance with established policies.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Support the store’s shrink awareness program and advise management of any unusual activity. Train team members to do the same.
• Ensure that merchandise displays in the front-end area are clean, organized, and well-stocked.
• Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Monitor the store’s operational reports to identify opportunities for improved store execution.
• Provide assistance in all areas of the store based on business needs; perform all other tasks and assignments as requested by store management.
• Demonstrates a commitment to Tiger Direct core values of safety, integrity, process improvement, and customer satisfaction.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
• Encourages and provides a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.
• Performs manager-on-duty functions in the absence of an assistant manager or the store manager.
• This includes carrying keys, and working to enhance customer loyalty by ensuring our customers enjoy a positive shopping experience throughout the store.
• Observe, coach and provide feedback to associates on their use of the 5-Step Selling Process.
• Achieve departmental and store established goals for planned sales and profit.
• Provides input and feedback for the completion of performance appraisals, and assists with the delivery as well as the developmental feedback to the associate.
• Participates in the interviewing and selection process of newly hired associates who will be assigned within the Department Managers area of responsibility.
• Supports all current company programs Customer Service Department.
• Manage and direct front-end operations and supervise cashier staff, in order to ensure a fast and easy checkout process for our customers.
• Ensure appearance and daily operational standards of the front-end are maintained.
• Trains all front-end associates on register procedures, as well as customer service and product knowledge training designed for the front-end.
• Completes and audits paperwork such as the cashier error log, scanner problem log, register voids, tax exemptions.
• Cross-trains associates as determined necessary by the management team.
• Ensures merchandise presentation guidelines are met, including the completion of all DAO changes and updates, as well as the daily recovery and upkeep within the department.
• Responsible for setting the weekly ads, including any price changes and signing that are required.
• Completes all related training for the Technology and Furniture departments, and keeps abreast of the most current merchandise in the technology area and furniture assortments.
• Process daily cash office transactions and reconcile any overages or shortages for the previous day.
• Complete self-audits as needed to ensure compliance of operational and departmental standards, as outlined in the Loss Prevention audits.