Applications Practice Senior Manager
Oracle Corporation
Total years of experience :29 years, 11 Months
• Managing Applications delivery in Egypt and Africa
• Managing operationally to meet identified targets by working closely with the Consulting
Director (P&L Owner) and the Consulting Sales
• Working with Consulting Sales, Risk Management and contracting team on bid management,
proposal and contract development.
• Developing an optimum delivery mix between Oracle Consultants and subcontractors.
Negotiates contracts/deals with subcontractors to meet practice targets and project needs.
• Developing and ensuring actively skills and resource utilization across the practice projects
• Developing delivery capability and supports Project Management to secure the right scope of
projects sold and project resources at the right time and right cost
• Working with Clients' Management to understand current and future demand for business
development
• Working as Project Sponsor for the delivery of the major implementation Projects
• Deploying and supporting staff to define the practice specific content of bids and proposals
• Deploying appropriate staff via the resourcing process to successfully deliver sold projects
• Managing the performance of the Practice members.
• Provide Revenue Forecasts for the different running projects
• Managing consulting delivery of FIN&HCM in Egypt and Africa
• Managing operationally to meet identified targets by working closely with the Consulting
Director (P&L Owner) and the Consulting Sales
• Working with Consulting Sales, Risk Management and contracting team on bid management,
proposal and contract development.
• Developing an optimum delivery mix between Oracle Consultants and subcontractors.
Negotiates contracts/deals with subcontractors to meet practice targets and project needs.
• Developing and ensuring actively skills and resource utilization across the practice projects
• Developing delivery capability and supports Project Management to secure the right scope of
projects sold and project resources at the right time and right cost
• Working with Clients' Management to understand current and future demand for business
development
• Working as Project Sponsor for the delivery of the major implementation Projects
• Deploying and supporting staff to define the practice specific content of bids and proposals
• Deploying appropriate staff via the resourcing process to successfully deliver sold projects
• Managing the performance of the Practice members.
• Provide Revenue Forecasts for the different running projects
• Managing the FIN and HCM consulting team (Egypt & Africa)
• Performing the Time Management for the FIN & HCM consulting team to fulfill the resources
demand across the different implementation projects
• Executing the development plan for the consulting team
• Managing the performance of the consulting team
• Working with the customer to performing the solution scoping exercise and labor/expense
assessment of the effort/budget for new opportunities
• Working with the Consulting Director, Risk Management and contracting team on bid
management, proposal and contract development.
• Working closely with Partners/Subcontractors, Oracle SSI and Project Managers to ensure
allocating the right skills/competencies in Oracle Projects
• Have full responsibility of the project financials as well as the project P&L responsibility.
• Have Leadership of Oracle ERP Implementation Projects
• Working with designated Oracle Partners and third parties for Project resourcing
• Develop detailed project Work plan and report project progress
• Review Project Deliverable and ensure adhering to Oracle delivery Methodology
• Produce Project Plans including detailed estimates, work plan, quality plan, key deliverable, required resources, risks, issues and dependencies according to Oracle's quality standards.
• Ensure and promote contractual compliance within own area of responsibility.
• Manage the implementation of the Project Plan.
• Assign work packages to Project Team members, ensuring their buy-in by effectively leveraging their skills.
• Provide technical direction and support to the Project Team
• Monitor progress and cost against the Project Plan (including detailed time sheet tracking)
• Assess the impact of changes to the plan
• Manage issues and risks within the scope of work, escalating as appropriate
• Resolve and/or escalates issues in a timely fashion
• Professional Support of Sales related activities on Project Management Level.
• Produce regular and accurate progress reports for the Client and Oracle practice management.
• Ensure clients are satisfied with the delivered work.
• Generate Closure Reports and ensure receipt of Acceptance Certificate(s).
• Develop lasting relationships with client personnel that foster client ties.
• Representation of Oracles culture, vision and values
• Provide Application consulting services to customers through all phases of the implementation project lifecycle, including inception, elaboration, transition, production and post production phases
• Support the execution, control and successfully close the implementation projects on-time and on budget through completion of project delivery tasks including AIM deliverables/documentation assigned by project managers relative to an approved project plan and agreed upon delivery timeframe
• Run workshop sessions analyzing client requirements and recommending future state process and solution design.
• Lead the customer and facilitate the implementation of Financials/HCM Applications best practices.
• Meet or exceed expectations for billable utilization targets, internal project PMO deliverables, customer satisfaction and professional development goals/training plans.
• Continually develop deep FIN/HCM Applications functional knowledge to enable the development of innovative solutions or workarounds to solution gaps by leveraging existing functionality.
• Lead and Work with technical consultant to complete the required technical tasks such as reports, data conversions, interfaces and customizations
• Presenting solutions and conduct walkthrough/training sessions to the customer
• Manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
• Own and resolve problems and manage customer expectations throughout the Service Request lifecycle in accordance with global standards
• Service request resolution in a collaborative environment with the customer
• Maintain product experience in Oracle Financials
• Reduce escalations
• Effectively utilize and follow the different support tools and processes (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc
• Contribute to Knowledge Management content creation and maintenance
• Participate in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product
• Respond and resolve customer issues within Key Performance Indicator targets
• Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
• Ensure the timely completion of planned proactive tasks and Service Requests
• Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
• Gather and analyze new requirements from the key users across different Municipality applications
• Develop specifications documents
• Design the applications solution
• Develop solution documents to developers
• Liaise with other IT staff such as programmers to develop and implement the new systems and the new requirements
• Implement new systems
• Develop new applications using Oracle Forms
• Develop new reports using Oracle Reports
• Provide Production Support to key users across the different Finance and Payroll applications
• Develop new applications using Oracle Forms
• Develop new reports using Oracle Reports
• Conduct Training on Oracle Development tools / DBA to Oracle Customers (Partnership with Oracle Egypt)
B.Sc. of Communications and Electro physics (Very Good with Honor Degree)
Thanawia Amma Certificate (84%)