Senior Associate | Global On-Site Services | IT Services
Ernst & Young
Total years of experience :8 years, 0 Months
- Equipment maintenance laptops, desktops and printers
- Applications support installations and configurations - Microsoft + Audit Tools
- Intranet & Internet Controls
- Antivirus (monitoring and definitions updates)
- Datacenter Management
- LAN Management
- Help Desk call handling
- ServiceNow Service Manangement Suite - Ticket monitoring and resolutions
- End User Training on new projects and technologies
- Timesheet Administration
- User E-mail accounts configurations (IBM Lotus Notes + MS Outlook)
- Payroll Systems installations, setup and maintenance
- End - User Training (Payroll)
- IT Asset purchases & tracking
Industrial Attachment Program
- IT Hardware Maintenance
- Production records capturing and materials analysis
Diploma In Information Technology (2002) National Diploma In Information Technology (2003 - 2004) Higher National Diploma In Information Technology (2005)
