Technical Services Leader
Honeywell
Total years of experience :20 years, 11 Months
Achievement : Design of a Cloud based fire alarm system for Dubai Civil Defense ($ 3.5M).
On-site or remote support to customers and resolution of major technical problems encountered
during installations and commissioning
Development and implementation of new customer service processes
25% increase in training revenues in 2019
Monitoring Key Performance Indicators (KPIs) to meet organizational goals
Business development of the North African market which has made it possible to find new partners
and numerous projects in the region
Achi evement : Design and implementation of the security systems of the Sheikh Khalifa Hospital of
Casablanca ($ 500K)
On-site or remote support to customers and resolution of major technical problems encountered
during installations and commissioning
Elaboration of technical proposals for tenders
Design and implementation of training programs for clients
Support in systems design to customers which led obtaining major security systems projects in the
Middle East region
Support of the sales team with consultants and end users
Business development of the North African market which has made it possible to find new partners
and numerous projects in the region
Achi evement : Design and implementation of the security systems of the Sheikh Khalifa Hospital of
Casablanca ($ 500K)
On-site or remote support to customers and resolution of major technical problems encountered
during installations and commissioning
Elaboration of technical proposals for tenders
Design and implementation of training programs for clients
Support in systems design to customers which led obtaining major security systems projects in the
Middle East region
Support of the sales team with consultants and end users
Achievement : Design of the first “Cloud based” intrusion system for the company Shabakah ($ 1.5M)
Design and production of a fire alarm system for the Dubai residential market directly
linked to Dubai Civil Defense (annual recurring turnover of $ 3M
Support of the sales team with consultants and end users
Technical assistance and training to customers on site or remotely
Technical support and system engineering on all product ranges
- Sales of security products (CCTV, access control and intrusion systems) in the Middle East and North Africa to large integrators and distributors.
- Identified new partners and managed a whole distribution channel in the GCC countries.
Supply of Security equipment to a whole distribution network of resellers and installers over the country.
Supplu of Mobile terminals to telecom operators
Supply of telecommunications equipment to telecom operators.