Otmane Roqai Chaoui

 Responsible of the IT and Digital Department in Nissan Middle East and North Africa (NMEF).
 Member of the NMEF Management Committee and regular reporting to the CIO.
 Business Relationship Manager for Data Analytics and CRM for Nissan Africa - Middle East - India Region.
 Promoted and executed a Data Analytics journey with a vision and strategy to transform the business into a data-driven organization.
 Successfully developed a cross functional structure promoting analytics adoption and implementing data standards and processes.
 Promoted and Delivered strong customer-centric initiatives to improve the “Nissan Way” customer experience journey (Partner community portal, call center platform, recall campaign solutions, lead management…)
 Strategic partner for the business on Digital transformation programs (Salesforce.com, Tableau adoption, connected cars, RPA for Dealers retail invoices and G&A expenses….).
 Enhanced efficiency in business and finance operations by supporting the set-up of regional shared service center (SAP Core model solution for Gulf, KSA and Middle East countries, Business Intelligence reports…).
 Initiated and conducted strategic initiatives for the Revenue Optimization and Corporate Operating Profit Programs (Car flow & Budget planning, Data Analytics, Marketing incentive program …) as per the Company Ambitions.
 Established a solid relationship of trust and collaboration with Department Heads.
 Complied with the UAE and KSA tax authorities by adopting the new VAT regulations in the company.
 Reduced the IT Budget by 30% and optimized business operations processes.
 Prepared/ensured compliance to IT annual operating and capital budgets.
 Streamlined resource management balancing internal/contractor employees (20 FTEs) with Managed service contracts.
 Established strong collaboration with the centralized teams in Japan and Europe.

 Responsible for leading the IS strategy, projects engagements and operations (RTB).
 Supervised team activities, recruitment needs, resource allocation and assignment.
 Responsible for the new Ecommerce platform for the Africa, Middle East importers.
 Ensured an advisory role for business to identify and propose strategic value added initiatives.
 Streamlined and optimized the support quality based on negotiated service level agreements (SLA).

 Program manager for the new Michelin Chennai Factory in India (1 Billion USD Investment)
 Implemented a Warehouse Management Solution for the factory.
 Achieved the built of the Production Planning application.
 Integrated the factory in the Regional DRP (Deployment Resource Planning) application.
 Designed and implemented Navision on Cloud platform (Microsoft Azure) to manage the sales and invoicing.
 Engaged and implemented the Big Data initiative (3 years program) for Michelin AIM with Cognos for Supply Chain and Marketing & Sales Departments (20% inventory cost reduction over 3 years)
 Initiated and established a new cross-functional team to support the business in its day-to-day operations
 Succeeded in reducing operational costs for the supply Chain activities (net effect of 4 Million USD the first year)
 Engaged with the Global Team in delivering Oracle eBusiness Suite solution in India.
Rewards: The Most Challenging Project Deliverable - 2013

 Responsible of all SAP activities related to Order to cash, Logistics and financial processes.
 Developed and prepared transformation plans aligned with company’s objectives
 Team Leader and management of internal and external resources during the implementation of SAP European Core Solution for the Paper Division in Spain, Holland and Germany.
 Ensured an advisory role to Finance and Logistics departments leveraging on best practices and industry trends.
 Deployed the Invoicing solution for the Global Information Systems Department.

Managed business development and pre-sales activities.
 Delivered Proposals and responses to RFPs in coordination with sales managers.
 Managed consulting assignments in key international accounts
Customers & Projects:
* CIH, Banking services, Morocco
 Single and unified data model (MDM) to simplify processes, increase productivity and reduce risks
* AXA, Insurance & Banking services, France
 Optimization study on the portfolio of Global BI applications
* BOUYGUES, Construction Industry, France
 Management and Deployment of the Group Financial dashboards (SAP BW/BPS/BCS) for all Bouygues
Divisions and subsidiaries
 Produced a rollout toolkit for all financial controllers.

- SAP and CRM Practice
 Managed ERP and CRM projects implementation from planning phase to execution.
 Supervised milestones and deliverables to develop solutions according to the project plan.
Customers & Projects:
* ARVAL (a BNP PARIBAS Company), Finance Services, France/Poland/Czech Republic
 Managed SAP Central Europe core model design and rollout project plan, scope, cost and resources
(Order to Cash, Controlling, invoicing and finance).
* ALCATEL, Telecommunications Equipment Company, France/ Netherlands
 Implementation of sales force automation and campaign management functionalities for the Marketing &
Sales Department (Salesforce.com).
* SUDZUCKER Group, Sugar Industry, France/Germany
 CRM solutions merge following Sudzucker acquisition of Saint Louis Sucre.
* GEFCO (a PSA-CITROEN Company), Automotive Industry, France
 Order to Cash solution for the warehousing services (SAP).