Store Manager
Ali Bin Ali Group
Total years of experience :11 years, 11 Months
• Monitor all KPIS, analyze results and make changes to improve performance and efficiency Ensure all inventory control, fraud prevention and audit practices are executed and maintained in line with company Standards.
•To Define, execute and the company Standards includes team evaluation, update and madify strategy Ensure all new hires are properly onboarded and given all essential trainings Complete Annual and Mid-Year Performance & Career Review process Coach, mentor, and to solve any with sales associates one to one.
• Comply with all policies and procedures as defined by Company.
•Able to develop, mentor and coach a team
across the following merchandise watches & Jewelry.
• Talent management, financial targets, and operational efficiencies. Function as a brand ambassador, exemplifying the core values of company while engaging with the community, farging meaningful relationships with key clients.
• develop relevant training in order to build service, selling and product knowledge skills Financial Target.
• Meet all financial targets as defined by Retail Management Team Monitor sales associates individual goals; coach and motivate each to meet defined targets
• Implement client centric initiatives in order to increase conversion, cross selling and Store Operations.
Leveraging exceptional professionalism, I was assigned with the tasks of promoting and presenting luxury products like Prada, MIU MIU, Clohè, YSL, Gucci, and Fendi to attract high-end customers, while ensuring compliance with brand standards. Analysing business performance and provided useful feedback about sales activities to senior management by formulating reports. Enhancing business reputation by delivering exceptional customer services to executive clients including celebrities and media people. Acting as a personal adviser to dressing celebrities.
Following are my key accomplishments:
•Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential.
• Managed housekeeping and re-merchandising products.
• Accomplished boutique sales targets by improving close rate and monitoring sales activities
• Directed end-to-end operations of two extravagance boutiques and optimised sales by 30% in 2017 and 16% in 2018 through implementation of effective sales strategies.
Effectively Comprised of ensuring smooth running of store operations, while adhering to brand policies. Managing potential client's queries about product and strengthened organisation's relationships with new/existing customers by implementing CRM strategy. Maximising store productivity and assured product availability by preparing performance reports on weekly basis. Providing knowledge, training, and guidance to staff in order to enhance team and store performance. Attracting potential customer by maintaining weekly visual merchandising of the boutique. Enabling implementation of merchandising guidelines and strategies by training team member. Coordinating all phases of sales transaction in accordance with company strict guidelines. Maintaining consistent sales by effective coaching and mentoring.
My key contributions are listed below:
• Planned, Launched two brands Dorothy Perkins- Wallis.
• Organization and Communication with brand managers & Warehouse.
• Coaching, Training and monitoring sales associates performance.
•Develop an understanding of commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
•Training team to compilance with company Standards to meet the mystery shopping feedback and prepare action plan for improvement Knowledge, Skills & Experience.
• Leveraged multi-tasking skills to manage workloads.
•Slashed wasted time by executing administration requirements.
•Increased KPI, s by effective cross-selling techniques.
• Achieved Yearly business plan.
•Fulfilled store applied guidelines and won best store performance for 2015 in middle east.
Demonstrate Excellent Customer service and to Achieve sales objectives by providing excellent customer service and executing effective marketing plans. Preparing store items for sale through collaboration with team members. Steering collaborative efforts with team to manage routine operations
My core contribution is mentioned below:
• Team player and flexibility.
• Promoted sales and increased business profitability through effective presentation of products such as ladies and men’s collection and sales training to team members.
•Generated lucrative sales by establishing/maintaining strong relationships with existing and potential clients.
•Planned, designed, and developed robust sales strategies to drive optimal business growth.
Assigned with responsibilities of improving brand image and maintained positive, helpful, and friendly environment by managing client complaints and increasing customer satisfaction. Assisting sales manager in achieving department's goals on a monthly, quarterly, and yearly basis. Managing sales database by updating and creating customer profile records. Participated in displaying merchandise and stocking shelves with products. Managing stocks, merchandise, and replenishment for two brands, including Paul Smith and Canali.
Small part of my key successes is mentioned as following
• Ability to Create fruitful, Emotional journey for Customers and Good presentation.
• Delivered product knowledge to customers and responded to client queries through collaboration with team members, which resulted in enhancing floor sales.
• Achieved showroom targets by analysing and fulfilling customer needs, communicating, and fostering professional relations with potential clients.
•Demonstrated ethical behavior and Team player approach.
•Recognized by the management for great sales capacity skills through letter of appreciation.
•Attained combine objective by coordinating with cross-functional teams.
•Promoted collaborative environment with tailors to ensure timely delivery of Alterations.
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