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Oussama Benmeddah, CUSTOMER SERVICE OFFICER

Oussama Benmeddah

CUSTOMER SERVICE OFFICER·Ghobash Group

United Arab Emirates

Master's degree, (Business Administration)

Work experience

Total years of experience: 10 years, 7 months

CUSTOMER SERVICE OFFICER

January 2023 - Present

Ghobash Group

Sharjah, United Arab Emirates

January 2023 - Present

• Delivered high-quality customer service by handling inquiries, orders and complaints efficiently.
• Maintained high customer satisfaction through clear communication and problem solving.
• Managed high-volume customer interactions while ensuring a smooth service experience.
• Built strong client relationships to encourage loyalty and repeat visits.
• Handled transactions accurately while ensuring a seamless customer journey.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

SALES CONSULTANT

January 2019 - January 2022

LACOSTE

Algiers, Algeria

January 2019 - January 2022

• Provided premium customer service, assisting 20-40 customers daily in a fast-paced environment.
• Ensured a positive shopping experience by understanding customer needs & offering suitable recommendations
• Handled customer inquiries and supported in-store operations including POS and merchandising.
• Maintained product knowledge to assist customers effectively.

Company industry:
Retail & Wholesale
Job role:
Sales

CUSTOMER SERVICE REPRESENTATIVE

January 2015 - January 2019

OOREDOO TELECOM

Tipaza, Algeria

January 2015 - January 2019

• Assisted customers with inquiries, service activation and product information.
• Resolved customer issues and ensured satisfaction through effective communication.
• Managed front-desk operations including transactions and service requests accurately.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Caroline University

January 2014

January 2014

Master's degree, (Business Administration)

Algeria

Private International Institute Of Management And Technology

June 2013

June 2013

Diploma, Business And Marketing

Algeria

University Saad Dahleb-BLIDA

January 2012

January 2012

Bachelor's degree, Economics

Algeria

Skills

Cross Selling

Expert

Upselling

Expert

Customer Service Skills

Expert

Sales

Expert

Management

Expert

team player

Expert

communication skills

Expert

Microsoft office

Intermediate

customer Service

Expert

CRM system

Intermediate

Microsoft Excel

Expert

Marketing

Expert

Business Development

Expert

Administration

Expert

Sales

Expert

Customer Care

Expert

Teamwork

Expert

Management

Expert

Accounting

Expert

Guest Satisfaction

Expert

Front Office

Expert

Guest Service

Expert

Hospitality

Expert

Banking

Expert

Call Center

Expert

upselling

Expert

Customer Focus

Expert

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

MERCHANDISING

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

Retail

Expert

Cross Selling

Expert

Customer Facing

Expert

Customer Driven

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Spanish

Beginner

Training and Certifications

Certifications
Business English Communication
Customer Service Skills
Mini MBA
Jun 2014

Training
Customer Service Skills
Ghobash Group Dubai
Jun 2024
Business English communication
ghaf academy Dubai
Jun 2023

Hobbies and interests

football, fitness, swimming, travel, movies,