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Outaiel Gouiaa, administrative coordinator

Outaiel Gouiaa

administrative coordinator ·Kacem&fils

Tunisia

Bachelor's degree, Applied License in Electronic Business Management

Work experience

Total years of experience: 13 years, 7 months

administrative coordinator

April 2025 - Present

Kacem&fils

Nabeul, Tunisia

April 2025 - Present

 Coordinated daily administrative tasks with the finance department (receipts,
supporting documents, reimbursement notes).
 Implemented a structured archiving system, improving document preservation
and retrieval efficiency.
 Managed office operations including supply tracking, maintenance requests,
and logistical support for teams.
 Ensured confidentiality and compliance in handling sensitive information
Administered databases and filing systems (paper & digital) to guarantee
secure, reliable, and rapid access to information
Company industry:
Retail & Wholesale
Job role:
Administration

Commercial manager

January 2023 - March 2025

Amal immo real estate agency

Nabeul, Tunisia

January 2023 - March 2025

• Managed a portfolio of residential and commercial properties, ensuring high occupancy rates.
• Recruited, trained, and supervised a team of real estate agents.
• Developed marketing strategies and provided detailed reports to property owners.
• Boosted client satisfaction through consistent follow-ups and personalized service
Company industry:
Real Estate
Job role:
Management

Commercial Manager

January 2023 - March 2025

AMAL IMMO Real Estate Agency

Nabeul, Tunisia

January 2023 - March 2025

Directed administrative and operational
processes for a diverse property portfolio, ensuring compliance and efficiency. *
Recruited, trained, and mentored a team of agents (e.g., X agents), optimizing office
schedules and workflow to enhance productivity. * Developed and prepared
comprehensive contracts, property documents, and weekly performance reports for
senior management, facilitating informed decision-making. * Managed client files and
meticulously followed up on legal documentation, ensuring high levels of CRM data
accuracy and client satisfaction. * Initiated and implemented administrative process
streamlining, and optimized marketing strategies for listed properties, leading to
improved visibility and sales.
Company industry:
Real Estate
Job role:
Management

Commercial Assistant

January 2020 - September 2022

Casa imed real estate Agency

Nabeul, Tunisia

January 2020 - September 2022

• Organized and hosted property showings and open houses.
• Acted as primary liaison between potential buyers and property owners.
• Maintained an updated database of listings and client communications.
Company industry:
Real Estate
Job role:
Sales

Commercial Assistant

January 2020 - January 2022

CASA IMED Real Estate Agency

Nabeul, Tunisia

January 2020 - January 2022

Provided comprehensive administrative
support to the sales team and management, enhancing operational efficiency. *
Efficiently scheduled appointments, organized property visits, and maintained
accurate listing databases, contributing to smooth sales cycles. * Prepared critical
documentation, including contracts, invoices, and professional email
communications, ensuring accuracy and timely delivery. * Coordinated client follow
ups and maintained exceptional service quality, fostering strong client relationships.
Company industry:
Real Estate

retail supervisor

March 2018 - August 2019

zara

Tunis, Tunisia

March 2018 - August 2019

-Led daily store operations and managed inventory control.
-Trained staff in customer service and visual merchandising.
-Increased customer loyalty through service excellence and problem resolution.
Company industry:
Retail & Wholesale
Job role:
Sales

Retail Supervisor

March 2018 - August 2019

ZARA

Tunis, Tunisia

March 2018 - August 2019

* Supervised store staff and ensured efficient
day-to-day operations, maintaining high standards of customer service. * Managed
administrative tasks including staff rosters, inventory reports, and visual
merchandising plans, contributing to organized store management. * Trained new
employees on sales protocols and service excellence, improving team performance
and customer engagement. * Significantly improved customer loyalty through
responsive and personalized service initiatives.
Company industry:
Sales Outsourcing
Job role:
Sales

Retail Supervisor

January 2015 - December 2017

Bershka

Tunis, Tunisia

January 2015 - December 2017

- Managed store activities during peak hours and handled team coordination.
-Implemented new product display strategies to drive sales.
-Supported staff recruitment and reduced turnover through mentoring.
Company industry:
Retail & Wholesale
Job role:
Sales

Retail Supervisor

January 2015 - December 2017

BERSHKA

Tunis, Tunisia

January 2015 - December 2017

* Led store operations and supervised
inventory control processes, ensuring optimal stock levels and minimizing losses. *
Assisted with administrative documentation and conducted staff performance
evaluations, contributing to team development. * Supported recruitment, onboarding,
and comprehensive employee training programs. * Enhanced display strategies and
maintained visual standards, contributing to an appealing shopping environment.
Company industry:
Sales Outsourcing
Job role:
Sales

staff supervisor

February 2012 - December 2014

Emirates Hospitality

Abu Dhabi, United Arab Emirates

February 2012 - December 2014

-Supervised hospitality staff and ensured top-quality service in luxury settings.
-Resolved guest issues quickly and efficiently, maintaining a high standard of
service.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Staff Supervisor

February 2012 - December 2014

EMIRATES HOSPITALITY

Dubai, United Arab Emirates

February 2012 - December 2014

Managed front-desk and administrative
personnel in luxury hotel settings, ensuring seamless guest experiences. * Handled
critical documentation, schedules, client files, and meticulously tracked service
quality. * Proactively resolved guest issues quickly and efficiently, ensuring consistent
satisfaction and positive feedback. * Coordinated team logistics and service delivery
for VIP clients, upholding high standards of luxury service.
Company industry:
Other Healthcare Services
Job role:
Management

Education

Institute of Management Science and Economy – Nabeul, Tunisia

June 2011

June 2011

Bachelor's degree, Applied License in Electronic Business Management

Tunisia

secondary school mahmoud massedi nabeul tunisia

June 2008

June 2008

High school or equivalent, Experimental sciences baccalaureate

Tunisia

S.S Mahmoud Massedi

June 2008

June 2008

High school or equivalent, experimental sciences

Tunisia

Skills

Dynamic Leader
Expert
Dynamic Leader
Expert
Flexibility
Expert
Flexibility
Expert
Negotiation
Expert
Negotiation
Expert
Supervising
Expert
Supervising
Expert
Management
Expert
Management
Expert
Banking
Intermediate
Banking
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Communications
Expert
Communications
Expert
Business Development
Expert
Business Development
Expert
Accounting
Intermediate
Accounting
Intermediate
Teamwork
Expert
Teamwork
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FASHION RETAIL
Expert
FASHION RETAIL
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
ADAPTABILITY
Expert
ADAPTABILITY
Expert
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
problem solving
Expert
problem solving
Expert
organisation
Expert
organisation
Expert
Planning and implementation
Expert
Planning and implementation
Expert
Documentation
Expert
Documentation
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
Document Control
Expert
Document Control
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Expert
Marketing
Expert
Retail
Expert
Retail
Expert
Store Management
Expert
Store Management
Expert
Negotiation
Expert
Negotiation
Expert
Real Estate
Expert
Real Estate
Expert
Property Management
Expert
Property Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
Warehouse Management
Expert
Warehouse Management
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
French
Expert
English
Expert
Italian
Intermediate

Training and Certifications

Certifications
Applied License in Electronic Business Management
Applied License in Electronic Business Management

Hobbies

  • music , football, traveling