Owais Ali Mir

 Inspect personal computer equipment and install hardware and peripheral components, such as monitors, keyboards, Laptops, iPads tablet, MacBook’s, Remarkable, and disk drives. Support hardware maintenance and perform troubleshooting.
 Manage IT security best practices, ensuring that systems comply with internal and regulatory standards through regular patch management, antivirus McAfee DLP and Forcepoint updates, VPN Ivanti /Pulse Secure
 Install and configure designated software packages, including operating systems, business applications, and office tools. Provide maintenance and troubleshooting support for software-related issues.
 Provide support to users for inquiries regarding networking, operating systems, system hardware diagnoses, software, and operator-related issues. Assist users with setup and configuration of software and hardware.
 Administer user accounts and manage access rights using Active Directory and other identity management tools. Ensure users have the correct permissions while maintaining security protocols across the network.
 Assist in troubleshooting business applications, including relevant applications. Monitor systems and networks to identify and resolve issues.
 Collaboration: Work with IT staff, Application team to resolve complex issues, working with IT Inventory team, GS Team to accomplish the tasks to be completed within the deadlines for IT & GS Managements
 Support in managing and prioritizing reported requests and incidents logged in the service desk system. Provide updates and status reports to senior team members on the resolution of requests and incidents.

L1, L2 support using BMC Remedy 7.6 for Workstations, Laptops, SAP Systems, Web application with technology of Java, .Net and Active dirrectory.
-Through BMC Remedy 7.6 and Entuity manage the service operations of issue within the framework…, (Incident management, Change management and Problem management)
- Assign accordingly oncidents to the associated group and avoid reassignment.
- Provide efficient customer service by answersing the calls on cisco jabber.
-Provide share folder access to the users as per the approval
-Manage the BMC Remedy ticket by avoid the SLA breach.
-Microsoft Windows 7/10 desktop computers, VM Ware and MS Office.
-Provide Macfee antivirus support, daily uploading the security patch update.
-Provide the USB access to different users by Macfee DLP console for the specified duration.
-Administration of Windows Server 2012, DHCP, Active Directory, Print Server.
-Provide support on reported incidents to vendors and resolve the issues by handling vendor’s coordination according to SLA.
-Proactively scopes the technical solution required to address customer requirements, assesses customer’s met and unmet needs, and recommends solutions that optimize value for both the vendor (client) and the firm.
-Manage the daily records and updates from the vendor and update the managed files.
-Maintain the maintenance record files, update accordingly on daily basis as per the maintenance done by the vendor.
-Daily entry of Data and cross checks of records.
-Completion of daily tasks includes various CI check periodically and reporting the issues to concerned departments.
- Provide efficient and personalized customer service.
-Review estimates to ensure accuracy, completeness and compliance with defined scope of work
-DELL Power Edge Support and configuration.
-Desktop and server troubleshooting using remote tools and site visit.

-L1, L2 support using BMC Remedy 7.6 for Workstations, Survillance Cameras and all CCTV devices.
-Through BMC Remedy 7.6 and Entuity manage the service operations of issue within the framework…, (Incident management, Change management and Problem management)
-Provide support to staff or clients to help set up systems or resolve issues
-Manage the BMC Remedy ticket by avoid the SLA breach.
-Microsoft Windows 7/10 desktop computers, VM Ware and MS Office.
-Provide Macfee antivirus support, daily uploading the security patch update.
-Provide the USB access to different users by Macfee DLP console for the specified duration.
-Administration of Windows Server 2012, DHCP, Active Directory, Print server.
-Preventive Maintenance and Corrective Maintenance for all CCTV, Surveillance Cameras.
-IT network security, implement, upgrade, and monitor security measures for the protection of computer networks.
- Reporting the issue of CCTV, Surveillance Cameras to the vendor and provide the complete support in regards with follow up and rectify the issue as per the contractual procedures.
-Provide support on reported incidents to vendors and resolve the issues by handling vendor’s coordination according to SLA.
-Proactively scopes the technical solution required to address customer requirements, assesses customer’s met and unmet needs, and recommends solutions that optimize value for both the vendor (client) and the firm.
-Manage the daily records and updates from the vendor and update the managed files.
-Maintain the maintenance record files, update accordingly on daily basis as per the maintenance done by the vendor.
-Daily entry of Data and cross checks of records.
-Completion of daily tasks includes various CI check periodically and reporting the issues to concerned departments.
- Provide efficient and personalized customer service.
-Review estimates to ensure accuracy, completeness and compliance with defined scope of work
-DELL Power Edge Support and configuration.
-Desktop and server troubleshooting using remote tools and site visit.