Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Owais Ali Mir, Sr. Technical Support Engineer

Owais Ali Mir

Sr. Technical Support Engineer ·Bahwan Cybertek LLC

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 7 years, 1 months

Sr. Technical Support Engineer

July 2023 - February 2025

Bahwan Cybertek LLC

Abu Dhabi, United Arab Emirates

July 2023 - February 2025

 Inspect personal computer equipment and install hardware and peripheral components, such as monitors, keyboards, Laptops, iPads tablet, MacBook’s, Remarkable, and disk drives. Support hardware maintenance and perform troubleshooting.
 Manage IT security best practices, ensuring that systems comply with internal and regulatory standards through regular patch management, antivirus McAfee DLP and Forcepoint updates, VPN Ivanti /Pulse Secure
 Install and configure designated software packages, including operating systems, business applications, and office tools. Provide maintenance and troubleshooting support for software-related issues.
 Provide support to users for inquiries regarding networking, operating systems, system hardware diagnoses, software, and operator-related issues. Assist users with setup and configuration of software and hardware.
 Administer user accounts and manage access rights using Active Directory and other identity management tools. Ensure users have the correct permissions while maintaining security protocols across the network.
 Assist in troubleshooting business applications, including relevant applications. Monitor systems and networks to identify and resolve issues.
 Collaboration: Work with IT staff, Application team to resolve complex issues, working with IT Inventory team, GS Team to accomplish the tasks to be completed within the deadlines for IT & GS Managements
 Support in managing and prioritizing reported requests and incidents logged in the service desk system. Provide updates and status reports to senior team members on the resolution of requests and incidents.

Company industry:
IT Services
Job role:
Information Technology

Service Desk Engineer

June 2021 - September 2022

Techmahindra

Abu Dhabi, United Arab Emirates

June 2021 - September 2022

L1, L2 support using BMC Remedy 7.6 for Workstations, Laptops, SAP Systems, Web application with technology of Java, .Net and Active dirrectory.
-Through BMC Remedy 7.6 and Entuity manage the service operations of issue within the framework…, (Incident management, Change management and Problem management)
- Assign accordingly oncidents to the associated group and avoid reassignment.
- Provide efficient customer service by answersing the calls on cisco jabber.
-Provide share folder access to the users as per the approval
-Manage the BMC Remedy ticket by avoid the SLA breach.
-Microsoft Windows 7/10 desktop computers, VM Ware and MS Office.
-Provide Macfee antivirus support, daily uploading the security patch update.
-Provide the USB access to different users by Macfee DLP console for the specified duration.
-Administration of Windows Server 2012, DHCP, Active Directory, Print Server.
-Provide support on reported incidents to vendors and resolve the issues by handling vendor’s coordination according to SLA.
-Proactively scopes the technical solution required to address customer requirements, assesses customer’s met and unmet needs, and recommends solutions that optimize value for both the vendor (client) and the firm.
-Manage the daily records and updates from the vendor and update the managed files.
-Maintain the maintenance record files, update accordingly on daily basis as per the maintenance done by the vendor.
-Daily entry of Data and cross checks of records.
-Completion of daily tasks includes various CI check periodically and reporting the issues to concerned departments.
- Provide efficient and personalized customer service.
-Review estimates to ensure accuracy, completeness and compliance with defined scope of work
-DELL Power Edge Support and configuration.
-Desktop and server troubleshooting using remote tools and site visit.

Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

February 2017 - February 2021

Securetech LLC

Abu Dhabi, United Arab Emirates

February 2017 - February 2021

-L1, L2 support using BMC Remedy 7.6 for Workstations, Survillance Cameras and all CCTV devices.
-Through BMC Remedy 7.6 and Entuity manage the service operations of issue within the framework…, (Incident management, Change management and Problem management)
-Provide support to staff or clients to help set up systems or resolve issues
-Manage the BMC Remedy ticket by avoid the SLA breach.
-Microsoft Windows 7/10 desktop computers, VM Ware and MS Office.
-Provide Macfee antivirus support, daily uploading the security patch update.
-Provide the USB access to different users by Macfee DLP console for the specified duration.
-Administration of Windows Server 2012, DHCP, Active Directory, Print server.
-Preventive Maintenance and Corrective Maintenance for all CCTV, Surveillance Cameras.
-IT network security, implement, upgrade, and monitor security measures for the protection of computer networks.
- Reporting the issue of CCTV, Surveillance Cameras to the vendor and provide the complete support in regards with follow up and rectify the issue as per the contractual procedures.
-Provide support on reported incidents to vendors and resolve the issues by handling vendor’s coordination according to SLA.
-Proactively scopes the technical solution required to address customer requirements, assesses customer’s met and unmet needs, and recommends solutions that optimize value for both the vendor (client) and the firm.
-Manage the daily records and updates from the vendor and update the managed files.
-Maintain the maintenance record files, update accordingly on daily basis as per the maintenance done by the vendor.
-Daily entry of Data and cross checks of records.
-Completion of daily tasks includes various CI check periodically and reporting the issues to concerned departments.
- Provide efficient and personalized customer service.
-Review estimates to ensure accuracy, completeness and compliance with defined scope of work
-DELL Power Edge Support and configuration.
-Desktop and server troubleshooting using remote tools and site visit.

Company industry:
IT Services
Job role:
Information Technology

Education

Nizam Institute of Engineering & Technology

August 2011

August 2011

Bachelor's degree, Computer Science

India

GPA (percentage): 63%

GPA (percentage): 63%

Skills

VDI
Expert
VDI
Expert
ITIL
Expert
ITIL
Expert
McAfee ePO
Expert
McAfee ePO
Expert
BMC Remedy
Expert
BMC Remedy
Expert
Service Operations
Expert
Service Operations
Expert
ITIL, MCSE, CCNA, Pelco Camera
Intermediate
ITIL, MCSE, CCNA, Pelco Camera
Intermediate
VDI
Expert
VDI
Expert
ITIL
Expert
ITIL
Expert
McAfee ePO
Expert
McAfee ePO
Expert
BMC Remedy
Expert
BMC Remedy
Expert
Service Operations
Expert
Service Operations
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
ITIL
Jun 2019