OWAIS SHAHAB

Achievements:
• Created reusable UI components using React functional components and Hooks. Implemented API integration and basic
routing to support dynamic web application features.
• Configured Dynamics 365 Customer Service workflows, queues, and Omnichannel chat. Customized forms and built PCF
controls to extend standard functionality and improve agent experience.
• Redesigned legacy forms and screens with improved functionality, modern UI design, and enhanced validations, increasing
user performance by 30%, boosting system adoption by 25%, and simplifying business processes by reducing system
complexity.
• Designed and optimized FetchXML/OData queries that improved system response times by 50%.
• Collaborated with business users to understand key challenges and delivered optimal solutions using out-of-the-box Dynamics
features, reducing the need for over-customization by 40% and cuting future maintenance costs by 25%.
• Configured Application Insights & Log Analytics for monitoring Power Platform environments.
• Led migration of legacy data 100k+ records into Dynamics 365, ensuring 99.9% data accuracy.
• Automated case management using Power Automate, cuting ticket resolution times by 35%.
• Conducted code reviews and refactoring of JavaScript/plug-ins, reducing production defects by 35%.
• Collaborated with IT teams and healthcare professionals to translate healthcare requirements into scalable solutions.
• Created solution blueprints to guide development teams and ensure consistent implementation of business requirements.
• Explored basic machine learning features in Dynamics 365 and Power Platform to analyze customer data trends.
• Provided post-deployment support, troubleshooting issues, and ensuring smooth adoption by end-users.

Hub:
Construction corporations use Microsoft Dynamics CRM/ERP and .NET technologies to manage end-to-end business processes.
Achievements: Worked on Dynamics CE integration with Dynamics 365 Finance & Operations using Dual Write, resolving major data-related
sync issues and improving integration reliability by 40%, ensuring seamless data flow across 5+ critical business entities and
accelerated issue resolution time by 60%, minimizing business disruption.
• Streamlined SharePoint permissions and CRM security role assignments, cuting provisioning time from 4 hours to 0.5 hours
and improving onboarding efficiency for new hires, safeguarding sensitive customer data and reducing unauthorized access
incidents by 70%.
• Enhanced system monitoring by integrating Application Insights dashboards and proactive alerts.
• Built Power BI dashboards to deliver real-time insights on finance and property management data.
• Conducted UAT, troubleshooting, and bug resolution, ensuring smooth feature rollouts.

Major —
This company provides CRM/ERP
Achievements:
• Migrated data from legacy SQL Server to Dynamics 365, transferring 5K+ records with 99.9% data accuracy, reducing manual
reconciliation effort by 70%, and enabling seamless adoption.
• Built C# console app and JMeter scripts to simulate 1000+ records each run for load testing, reducing API failures by 40% and
improving system response time by 25%.
• Implemented Egress integration to automate the generation of consolidated invoices, reducing manual effort by 60%,
improving billing accuracy by 99%, and enabling timely invoice processing for 100+ clients.
• Customized Dynamics 365 workflows, plugins, and PowerApps for healthcare and finance clients.
• Designed WebAPI services to integrate Dynamics 365 with third-party systems.
• Implemented Azure Application Insights & Log Analytics for proactive monitoring and incident response.
• Improved solution performance through SQL Server optimization (queries, stored procedures, indexes).
• Implemented Dynamics CRM Field Service and integrated it with legacy systems to sync bookable resources, bookings, work
orders, and other key entities every 2 minutes using Azure Function Apps, Logic Apps, and Service Bus, improving data
accuracy by 99% and reducing manual reconciliation by 80%.
• Configured and extended Dynamics 365 Portal for patient interactions, enabling secure appointment requests, case
submission, and status tracking. This reduced patient support calls by 30% and improved self-service adoption across the
healthcare system.

Achievements:
• Converted a legacy custom .NET ASP.NET MVC project into a Web API-based architecture, enabling iOS and Android apps to
consume APIs directly, reducing integration time by 50% and supporting 500+ mobile users with real-time data access.

Developed in-house solutions and daily reporting for a logistics and warehouse company to streamline operations and
improve day-to-day processes.
Achievements: Created dynamic reports and automated one-click email distribution, cuting manual reporting effort by 35%, reducing
employee workload by 40%, and accelerating month-end closing cycles.

Achievements: Developed chess game features including move prediction, valid move validation, and a graph-based move evaluation tree to
enhance gameplay strategy. Collaborated with the team to migrate the legacy Windows Forms application to WPF, improving
UI responsiveness by 50% and boosting user engagement.