Customer Service Representative
TELETECH
Total years of experience :17 years, 1 Months
TELETECH
Organization Type: Private Firm
Designation: CSR / T-MOBILE
Location: Robinsons Sta.Rosa
Tenure: 2011 - 2012
Job Description: Inbound Customer Service
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Always willing to go an extra mile to satisfy customer.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
ETELECARE
Organization Type: Private Firm
Designation: Telesales Agent / Sprint Sales
Location: Gate 4 Alabang
Tenure: 2010 - 2011
Job Description: Inbound Telesales Agent/ Tech support
Telesales
• Contact businesses or private individuals by phone
• Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
• Describe products and services
• Respond to questions
• Obtain customer information
• Obtain possible customer leads
• Data entry and maintenance of customer/potential customer data bases
• Follow up on initial contacts
• Maintain records of telephonic interactions, orders and accounts
Technical Support
• Obtain customer information
• Asking customer to what had happened
• Obtain customer information for how long they have been experiencing the problem
• Making decisions weather to replace or troubleshoot
• Troubleshooting the problem
• Making sure everything works after troubleshoot
• Making sure customer is satisfied
COCA COLA COMPANY
Organization Type: Private Firm
Designation: Inventory Dept. Warehouse
Location: Sta.Rosa, Laguna
Tenure: 2008 - 2010
Job Description: Forklift Operator
Forklift Operator
• Receiving/Put-Away: Unload inbound shipments safely and move product to storage locations.
• Efficiently stack and store the merchandise in the appropriate areas.
• Quality: Ensure inbound and outbound shipments are accurate and free of damage. Report quality
• Variances.
• Order Picking: Pull and prepare product for shipment, ensuring that the exact number and type of • Product is loaded and shipped. Perform picking duties in an efficient manner that meets customer
• Service standards.
• Loading: Efficiently move product from staging and/or storage areas into rail cars or trailers.
• Equipment: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck,
• Or other power equipment. Use radio frequency equipment for picking, receiving, put away, and load
• Functions, as required. Maintain the facility's equipment and materials in a neat, clean, and orderly
• Fashion. On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
• Operate all equipment in a safe and efficient manner following prescribed work methods.
• Inventory: Keep appropriate records and reports to guarantee that tight inventory control and security
• Are maintained. Assist in physical inventories. Ensure proper stock rotation.
• Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the • Security of the warehouse. Conduct operations in a manner that promotes safety. Comply with OSHA
• And MSDS Standards.
• Maintenance: Perform or assist in building, grounds, and equipment maintenance as required.
CARASCO AUTO WORKS
Organization Type: Private Firm
Designation: service consultant
Location: Binan Laguna - Philippines
Tenure: 2005 - 2008
Job Description: • Works with customer and technician to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers on necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains Customer Satisfaction scores at or above designated standards.
• Meets dealership's standards for repair/order production.
• Follows Safeguards rules and regulations.
DG ALFONSO TRADING
Organization Type: Private Firm
Designation: Auto Mechanic cum Heavy Equipment Driver/sales
Location: Binan Laguna - Philippines
Tenure: 2000 - 2005
Job Description: Overhauling, Under Chassis, Welding, Quality Control, Backhoe
Operator
Auto Mechanic
• Test parts and systems to ensure that they are working properly
• Identify mechanical problems, often by using computerized diagnostic equipment
• Follow checklists to ensure that all critical parts are examined
• Test and lubricate the vehicle's engine and other major components
• Perform basic care and maintenance, including oil changes, tune-ups, and tire rotations
• Repair or replace worn parts, such as brake pads and wheel bearings
• Disassemble and reassemble parts
• Use testing equipment to ensure that repairs and maintenance are effective
• Explain to clients their automotive problems and the repairs done on their vehicles
Heavy Equipment Driver
• Operate all heavy equipment in a safe and efficient way according to all relevant
• Legislation, policies and procedures
• Perform daily safety and maintenance checks
• Clean heavy equipment as scheduled and/or required
• Ensure heavy equipment is safely and securely stored
• Advise the Public Works Foreman of any requirements for maintenance or repairs
• Participate in routine maintenance
• Practice workplace safety
• Maintain inventory
Location: Ayala, Makati - Philippines
Tenure: 1995 - 2000
Warehouse Assistant Supervisor
• In the absence of the warehouse supervisor, the assistant will supervise the daily warehouse operation and give directions to the employees.
• Assistant Supervisor will confer with the Supervisor on the daily operation and safety issues of the warehouse operation and make recommendations.
• Assistant will help in the scheduling of major equipment moves and will be the focal point on wrestling mat moves.
• Conducts field investigations for sites with warehouse delivery problems and issues that need to be addressed.
• Compiles delivery work orders for each day, arranging them to optimize the use of delivery times, prioritizing orders, and assigning orders to drivers. Verifies proper inventory levels.
• Periodically reviews inventory levels and advice superiors or initiates orders for replenishment.
• May train warehouse workers and delivery drivers equipping them with proper work techniques.
• Checks incoming materials, equipments and supplies. Receives merchandise and unloads trucks.
• Inspects incoming stock for conformity to purchase orders and reports shortages, damages and other discrepancies.
• Assists other warehouse personnel on assigned deliveries and other duties as required.
• Performs a variety of warehousing functions including stocking, shelving, filling requisitions and checking materials and supplies.
• Operates forklifts, pallet jacks, vans and trucks to perform duties. Assists in the maintenance of stock records and in inventory counts.
• Making sure the warehouse condition remains safe purposes.
• Performs all duties and responsibilities requested.
Logistics Coordinator
• Utilize various transportation provider software systems, to facilitate material
movement planning and scheduling.
• Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
• Coordinate daily activity to track location and movement of inventory finished goods and raw materials via rail cars, barges, and trucks. Provide reports to internal and external customers as required.
• Assist in obtaining necessary transportation permits for inbound coal and outbound coke shipments, as required to facilitate timely movements via rail and barge.
• Works closely with providers to assure efficient and effective execution of defined processes and goods transportation;
• Ensures inventory accuracy by coordinating the inventories and goods system to system information with distribution centers to near real time monitoring of EDI processes as well as other manual inventory and adjustment processes;
• Organizes and maintains hard copy and electronic documentation supporting order fulfillment, distribution means, pricing, and contractual obligations,
• Codes, and prepares proper paperwork for billing and authorization of a variety of invoices per defined processes,
• Initiates overcharge/undercharge freight bill claims with carriers and tracks reconciliation of the same per regulatory standards,
• Re-routes freight as needed to meet demands and minimize costs.