HR & Admin Intern
Chocolate Academy by Barry Callebaut
مجموع سنوات الخبرة :0 years, 9 أشهر
Handled a high volume of incoming calls and emails, maintaining a response rate of 95% within 24 hours.
Responded promptly and professionally to guest inquiries, requests, and complaints to ensure satisfaction.
Coordinated travel and accommodation arrangements for 8 employees, reducing travel expenses by 10% through negotiation.
Collaborated with the accounting department to compile, organize and accurately finalize documents for expense reports.
Identified and sourced profiles on job portals, conducted phone interviews with 10 shortlisted
candidates, and assessed their qualifications and cultural fit.
Written engaging articles on company activities and events for the newsletter, boosting employee
engagement.
Provided prompt assistance to guests, handling inquiries and requests from a diverse international
audience of up to 10, 000 attendees throughout the fair's duration.
Demonstrated excellent communication and problem-solving skills, addressing and resolving an average of 15 guest issues or concerns per day, ensuring overall satisfaction.
Collaborated with the security team to maintain a safe and secure environment for the fair, helping to prevent and manage any incidents during the event
First-Class Honour