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Pamela Ivanova, KYC Analyst

Pamela Ivanova

KYC Analyst·Foris Europe

Qatar

Bachelor's degree, Spanish and English

Work experience

Total years of experience: 2 years, 0 months

KYC Analyst

April 2024 - August 2024

Foris Europe

Sofia, Bulgaria

April 2024 - August 2024

• Collaborated with compliance operations, investigations teams, and business personnel
to run in-sync and successful preventive systems.
• Conducted due diligence on foreign and domestic entities to ascertain data points and
identify ultimate beneficiaries, legal representatives and possible PEPs.
• Maintained updated knowledge of anti-money laundering AML and KYC regulations.
• Reviewed KYC processes for customer identification, due diligence and enhanced
screening to detect problems.

Company industry:
Banking
Job role:
Banking

Customer Support Officer

September 2023 - March 2024

TELUS International

Sofia, Bulgaria

September 2023 - March 2024

• Delivered top-tier support to customers via inbound and outbound calls, email, or chat
requests.
• Retained customer loyalty, finding best possible solutions for each issue or concern.
• Managed time effectively while handling multiple tasks simultaneously.
• Responded to customer inquiries via phone, email, and chat.
• Collaborated with internal departments to find resolutions and conduct further research
on customer account.
customer issues, resulting in a 25% decrease in reported cases of product defects

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Office Secretary

September 2022 - August 2023

National Health Insurance Fund

Sofia, Bulgaria

September 2022 - August 2023

• Upheld strict confidentiality of sensitive information.
• Maintained advanced knowledge of Microsoft Office and common office software.
• Processed incoming mail by opening envelopes sorting them according to their priority
level; distributed accordingly amongst individual employees or departments within
organization.
• Collected signatures from authorized personnel when needed submitting forms
contracts invoices requiring approval signature collection prior submission completion
deadlines.

Company industry:
Insurance & TPA
Job role:
Secretarial

Education

New Bulgarian University

June 2027

June 2027

Bachelor's degree, Spanish and English

Bulgaria

Skills

Analytical Skills
Expert
Analytical Skills
Expert
Research
Expert
Research
Expert
Document Review
Expert
Document Review
Expert
Eye For Detail
Expert
Eye For Detail
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
TEAMWORK
Intermediate
TEAMWORK
Intermediate
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
MULTITASKING
Expert
MULTITASKING
Expert
SELF DISCIPLINE
Expert
SELF DISCIPLINE
Expert
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
ETHICAL LEADERSHIP
Intermediate
ETHICAL LEADERSHIP
Intermediate
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
RESEARCH
Intermediate
RESEARCH
Intermediate

Languages

English

Expert

Spanish

Native Speaker

Bulgarian

Native Speaker

Hobbies and interests

Reading