Pamela Ivanova

• Collaborated with compliance operations, investigations teams, and business personnel
to run in-sync and successful preventive systems.
• Conducted due diligence on foreign and domestic entities to ascertain data points and
identify ultimate beneficiaries, legal representatives and possible PEPs.
• Maintained updated knowledge of anti-money laundering AML and KYC regulations.
• Reviewed KYC processes for customer identification, due diligence and enhanced
screening to detect problems.

• Delivered top-tier support to customers via inbound and outbound calls, email, or chat
requests.
• Retained customer loyalty, finding best possible solutions for each issue or concern.
• Managed time effectively while handling multiple tasks simultaneously.
• Responded to customer inquiries via phone, email, and chat.
• Collaborated with internal departments to find resolutions and conduct further research
on customer account.
customer issues, resulting in a 25% decrease in reported cases of product defects

• Upheld strict confidentiality of sensitive information.
• Maintained advanced knowledge of Microsoft Office and common office software.
• Processed incoming mail by opening envelopes sorting them according to their priority
level; distributed accordingly amongst individual employees or departments within
organization.
• Collected signatures from authorized personnel when needed submitting forms
contracts invoices requiring approval signature collection prior submission completion
deadlines.