Front Office Manager
The Aiyapura Koh Chang
Total years of experience :8 years, 5 Months
1. Ensure that the price of rooms and services are correct.
2. Ensure that every claim is a special case from the customer being prepared.
3. Ensure that all service personnel are ready to serve both physically and mentally.
4. Ensure that the room is ready. Cleanliness And equipment in the room must not be damaged. Guests must feel safe during their stay.
5. Ensure that all complaints are resolved. And such events must not happen again.
1. Check the room rate of each reservation as valid and special conditions. Special requests are subject to availability.
2. Caring for key customers.
3. All employees work properly and behave appropriately.
4. Customer satisfaction is very important in service business, which is very competitive in today So even the slightest attention to the customer. It must not be overlooked.
5. Take care of the benefits of your own virtual organization.
6. Awareness of the service, no words, no, no, and impossible in the service.
All employees must have foreign language skills. Especially English.
Will the service be successful? Must have a good team. And have mental service It is very active. And listen to customer problems with compassion. It is flexible. Pressured Even in a difficult situation.
The manager must be a good example to the employee by action.
I graduated in business administration computer bussiness Department